Food and Beverage Supervisor

3 weeks ago

Toronto, Canada Omni Hotels & Resorts Full time

Overview / vue générale:
**King Edward Hotel**

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:
The food and beverage supervisor is responsible for assisting the food and beverage team in the daily operations of our food and beverage outlets. This individual is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Qualifications / qualifications:

- 2 years of experience in Food and Beverage Supervision or Management role is preferred
- Banquet experience is an asset
- Must have the ability to multi-task and manage deadlines
- Understanding of Food and Beverage financials including cost and par controls is preferred
- General knowledge of Microsoft Word, Excel, and PowerPoint
- Must have a strong attention to detail as well as strong customer service skills
- Must be able to work all the hours required to fulfill the demands of the position
- Must be able to work a flexible schedule including mornings, days, evenings, weekends and holidays
- Hotel Management degree or diploma an asset
- Must have Smart Serve and Food Handler's Card

Responsibilities / responsabilités:

- Motivate and lead through teamwork.
- Supervise and coordinate assigned shift.
- Assist in overall supervision of the department.
- Complete Moments of Service checklist for dining room.
- Spot check liquor pars.
- Order daily supplies.
- Hold pre-shiftl meetings.
- Follow up on established training steps.
- Monitor and take corrective actions from guest comments on Medallia.
- Stay on the floor during peak hours.
- Communicate with guests and receive feedback.
- Observe, teach and correct associate’s service.
- Monitor each guest experience.
- Examine food preparation and beverage presentation.
- Maintain condition of dining room, lobby lounge, meeting rooms, dish areas and room service.
- Assist manager in scheduling, completing weekly payroll, expenses and forecasting both weekly and monthly
- Prepare maintenance request and follow-up.
- Monitor food and liquor requisitions and food waste.
- Responsible for a high standard of sanitation throughout the food and beverage areas.
- Responsible for storage, requisitioning of all materials and equipment
- Take and calculate material stock (inventory) as required.
- Report all breakages, cleaning supply consumption, etc.
- Maintain all equipment to a high standard, i.e.: dishwashers, burnishers, etc., and reporting to maintenance any defects.
- Must be familiar with and adhere to Smart Serve.
- Must know emergency procedures and work to prevent accidents.

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