Customer Service Representative

2 weeks ago

Rockland, Canada Bemac Collision Group Full time

Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for supporting company operations by maintaining office systems and functions, also coordinating tasks through communication with customers.

**Job Type**: Full-time

**Reports to The Shop Manager**

**Responsibilities include, but are not limited to**:

- Post customer payments by recording cash, cheques, and credit card transactions
- Schedule in clients for repairs
- Work closely with all departments within the company to ensure customer-related tasks are properly carried out
- Act as a company representative when in contact with Tow Companies, Rental Companies, and Insurance Companies
- Contact customers to schedule estimates, repairs, pick-ups
- Arrange and organize rental reservations for customers on an as-needed basis
- Document and complete paperwork for all customers in relation to their repairs
- Open work orders and assign them to appraisers
- Organize and provide folders & keys to appraiser for pre-scans & check-ins
- Collect outstanding customer payments
- Log insurance communications in Bodyshop Connect and Progilog
- Print estimates from independent appraisers and assign them to an appraiser to handle
- Sort Canada Post mail & distribute mail to appropriate person
- Have cash sheet balanced & printed every Friday for the Service department & Body Shop department
- Update ARMS and Progisync daily
- Update job knowledge by participating in educational opportunities
- Other administrative tasks and functions as necessary

**Skills and Experience**:

- High school diploma, GED, or equivalent
- Two experience in an office setting
- Excellent communication and customer service skills
- Ability to use various computer software
- Ability to prioritize tasks, and stay organized

**Job Types**: Full-time, Permanent

Pay: $19.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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