Technical Trainer

2 weeks ago

Vaughan, Canada Navien, Inc. Full time

**Technical Trainer (bi-lingual English/French a plus)**

Sales & Training

Report To: National Sales Manager

Works Closely With: National Training Manager

Vaughan, Ontario; in-office

Full-time

**_WHAT WE ARE LOOKING FOR_**

**Responsibilities**:

- Work with the National Training Manager and Training Coordinators to facilitate all technical training for the Canadian Training Academy.
- Scheduling of classes, organizing and maintaining of the training facility, including all live fire and demo units.
- Determines training objectives, assists in writing training programs, modifying training programs as needs arise, including outline, text, handouts, and tests, and designs laboratory exercises specific to the Canadian Market.
- To conduct ongoing comprehensive product training to all sales outlets/distributors and sales agency staff.
- Participates in, and conducts technical training programs involving Navien products, installation, troubleshooting and service.
- Familiar with standard concepts, practices, and procedures within the water heating field.
- Performs a variety of tasks, which includes but is not limited to field inspections, technical site visits, troubleshooting and fielding phone calls from our installing groups, contractors, manufacturer representatives, distributors and coworkers.
- Work with the Sales Manager, Territory Mangers, Trainers and Manufactures Agents to coordinate in-field training sessions, when approved and necessary.
- Work with sales reps, distributors, engineers and contractors to provide design assistance.
- Assist with office and warehouse duties as required.
- Embrace and support growing business demands in a changing environment.
- Assist in various local marketing projects and suggestions as requested.
- Promote the Navien product portfolio at various trade shows.
- Assist in resolving customer complaints and assist technical service with problem resolution.
- Assist in Development of Market-Specific Promotional Collateral, Demonstrations, and Tutorials.
- Conduct ongoing market research and staying knowledgeable about industry trends.
- Co-develop in conjunction with the training manager training materials pertaining to products and accessories.
- Work with cross-functional teams, including marketing, product development, training, technical and sales operations.
- Create high-impact internal and customer-facing materials, communicating the value and unique advantages of the product portfolio.
- Provide business analysis of varying markets to support new product development requests.
- Lead competitive benchmarking activities to identify and address product gaps (customer surveys, online research, other benchmarking methodologies, etc.).
- Perform market research & customer sensing activities required to refine product designs.
- Collaborate with other departments such as Engineering, Manufacturing, Purchasing, Quality, Marketing, Finance, Sales, Training to ensure profitable growth of the product portfolio and successful execution of various product development projects.
- Travel as Required.

**Requirements**:

- Completion of degree at a trade school (electrical, plumbing or HVAC) or equivalent in field work experience.
- Positive sales-oriented personality.
- Strong Team Player.
- Ambition to grow and take on new assignments/skills as needed.
- Understanding of the changing marketplace and ability to adapt to change.
- Effective time management and organizational skills.
- Able to manage productivity goals and quality standards.
- Ability to articulate problems and solutions concisely to all levels of customers: laborer, contractor, distributer, engineers and architects.
- Relies on experience and judgment to plan and accomplish goals.
- G2 Gas Ticket (or be willing and able to obtain one)
- Presentation/public speaking skills and strong customer service skills.
- Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint programs.
- Works under general and limited supervision.

**Preferred Qualifications**:

- Bilingual (English / French)
- Knowledge of the tankless or boiler industries.
- Hands on knowledge or experience in the Plumbing or HVAC fields.
- Ability to travel domestically as well as internationally.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

**Benefits**:

- 11.5 Paid Holiday
- Medical, Dental, Vision, Rx, LTD & Life Insurance.
- RRSP available after your first year, Navien matching up to 100% of the employee’s contribution up to 5% of base salary for a given year. Vesting % on match, based on length of service.

**_WHO WE ARE_**

Navien Inc. is an Equal Opportunity Employer

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