Clinic Operations Manager
3 weeks ago
**Job description**
Join our growing team of physicians and health care professionals who are embarking on a mission to serve communities in new and sustainable ways and practice meaningful healthcare.
**Our Practice**
Aroga Lifestyle Medicine is a collaborative, patient-centered healthcare organization serving patients in British Columbia and Ontario and expanding across the country. Our core team includes Specialist Physicians, Family Doctors, Nurse Practitioners, along with Allied Health Professionals, Health Coaches and our Administrative staff. Our team is passionate about optimizing health and wellness through the latest evidence-based research and genuine kindness and care.
Aroga’s foundation is firmly built on the bedrock of whole-person care and is reflected in its approach, clinical practices, and patient programs. Based on the principle that every human, given the right tools, support and knowledge, can be empowered to optimize their health and happiness, Aroga’s mission is to truly heal and inspire individuals, families and communities.
**Our Culture**
We anchor our work with a focus on our Aroga community: our incredible patients and team.
In the context of best practices in competence, professionalism and health care standards, the culture we strive for is openness, inclusivity, kindness and care, where everyone understands how they contribute to Aroga’s mission and vision, feels empowered, and has mechanisms to provide input and feedback to the organization. We value our people and understand that work/life balance, flexibility, and a supportive environment are essential for our staff to flourish and work optimally.
**The Role**
We are looking for an experienced clinic manager who is passionate about delivering exceptional patient care to the highest standards with a focus on creating meaningful connections and empowering patients. This requires a drive to continually grow—both personally and professionally—and a passion for working in collaboration with others. If these values speak to you, keep reading. As the Clinic Manager you will provide leadership in the delivery of patient-centered services rooted in empathy and interpersonal connection. This position is based out of our clinic in Victoria and supports our clinics in the province. Some travel may be required.
The Clinic Manager will play a key role in fostering a welcoming clinic environment; primarily accountable and responsible for the day-to-day clinic operations, including leading a collaborative team of Patient Coordinators.
**Specific areas of focus include**:
- Patient Experience - Model behaviours supporting patient experience, while also taking care to develop the team and maintain the physical space that embodies kindness and support
- Team Supervision - Supervise, lead, train, mentor, coach, develop, and provide balanced feedback to team members as they grow on their own personal and professional journeys
- Scheduling - Coordinate schedules for practitioners and staff to optimize appointment availability and patient flow
- Office Management - From office safety & security, to financial matters and controls, provide knowledge and effective communication with all stakeholders to keep things running smoothly
- Monitor Patient Referrals & Communications - Ensure clear and constant communication with key stakeholders, including management of the referrals process
- Physician Integration Support - supporting resident physician placement, prospective physician shadowing, coordinating onboarding processes and troubleshooting physician billings.
- Issues Management - Act as the escalation point and provide leadership for professional handling of patient and Patient Coordinator team concerns
**The Opportunity**
- Be part of a growing organization at the forefront of Lifestyle Medicine in Canada
- Team based, collaborative approach with an inspiring team of professionals
- Consistent schedule allowing for work life balance
- Team engagement activities: hikes, picnics, monthly journal club
- Employer funded Health Spending Account
**Must Haves Skills**
- Management & Leadership Skills
- Strong Communication
- Planning and Organization
- Problem Solver
- Time Management
- Attention to Detail
- Mentoring team members
- Delegating work
- Team Player
- People Person
**Qualifications**
- Bachelor’s degree in Business Administration, Healthcare Administration or Health Sciences or equivalent
- Minimum 5 years of experience in managing office operations
- Knowledge and experience in a clinic environment with both in person and virtual appointments
- Strong leadership and team management skills
- Exceptional organizational and personal skills, positive and results focused attitude, and excellent written and oral communication skills
- Computer literacy with experience using an EMR system
- Ability to address patient concerns and challenges with compassion and resilience
- Ability to handle sensitive patient informati
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