Front of House Manager

3 weeks ago

Edmonton, Canada Tipsy Moose Pub Full time

Front of house managers oversee the interview and hiring processes for positions such as servers, hosts, bussers, and bartenders. They also oversee, direct, and actively participate in the training of personnel in these positions.

Additionally, front-of-house managers supervises the cleanliness and upkeep of the dining room and guest contact areas, including restrooms and any closet/coat check areas.

Finally, the front-of-house manager supervises individual shifts, helping ensure that dining guests are served in a manner that meets the standards set by the restaurant.

Duties & Responsibilities
- Oversee day-to-day operations, including opening and closing procedures
- Ensure a welcoming and organized front-of-house area for guests
- Coordinate with kitchen staff to ensure timely and accurate order delivery
- Monitor and manage reservations to optimize table turnover and guest satisfaction
- Address customer inquiries, concerns, and feedback promptly and professionally
- Implement and enforce health and safety standards in the front-of-house area
- Assist in training and onboarding new front-of-house staff
- Contribute to creating a positive and enjoyable dining experience for guests
- Deliver the professional greeting of clients and visitors, to the highest standards
- Implement dynamic operational working procedures, to support the delivery of service excellence
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Implement safe working practices to ensure safety of building occupiers and visitors
- Inventory & financial management
- Organized weekly special events in the pub
- Lead monthly management report meetings with the client and build strong relationships with key business leaders

**Requirements**:

- Ability to stand on your feet for several hours
- Ability to lift at least 50 lbs
- Experience working as a manager

**Skills**:

- Communication
- Teamwork Oriented
- Maintains a Good Energy Level
- Thorough and Organized
- Professional
- Punctual

Pay: $30,000.00-$36,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Every Weekend

License/Certification:

- Driver's License (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Commute:

- Edmonton, KY (required)

Work Location: In person

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