Dental Office Receptionist + Administrator

2 months ago

Toronto, Canada White Tooth Dental Full time

**References required**

Established dental practice in **West Toronto (at Bloor St and Jane St, 5 minutes walk from Jane station) **with 4 chairs looking for a dental receptionist who is committed and friendly to work with an amazing, tight-knit team helping our kind and loyal patients. We are looking for someone passionate about the dental industry and skilled in their reception duties.
- preference for private medical office receptionists/ administrators_ (physio, optometry, chiropractic, etc) (ie. has experience with billing and dealing with private insurance).

**You will be the lead office receptionist/ administrator **for a 1 dentist, 1 assistant, 2.5 hygienist, 2 receptionist/ administrator office.

What we are looking for is someone who is a skilled receptionist; someone who is very confident in their core reception skills:

- Customer service
- Friendly and pleasant
- Helpful
- Understands how to book, fill and keep an efficient schedule
- Have excellent professional verbal and written communication skills
- A desire to genuinely help our patients/ clients
- The importance of documentation in the patient's chart

If you are:

- Dependable with your attendance for the hours and days listed
- High level written and verbal professional communication skills (including use of professional addressing and sign-offs)
- Flexible in learning a new way to do things
- Confident in what *you* need to do to keep *yourself* organized
- Able to follow directions; instructions; and checklists accurately
- Detail-oriented
- Precise and accurate
- Punctual
- Organized
- A fast and independent, adventurous learner: willing to attempt to learn a new protocol by following a detailed checklist/ walk-through (without being shown how to do it before-hand) BUT
- Does not rush
- A "self-starter"- able to keep yourself busy finding helpful ways to make the office environment more efficient
- Up for a challenge
- Coachable ie. are open to learning more things as well as learning a new way to do things you already know how to do
- Interested to "learn a new language" (assuming you have no dental experience)
- Looking to find a place to make your own and grow with
- this job could be the right fit for you We would love to find someone who enjoys all aspects of dental reception duties and is looking for a career in the dental administration field. This job offers the possibility of independence, internal growth and an office to "call your own"

Main responsibilities will be patient intake and care coordination, answering the phone, booking and confirming appointments, recalls, follow-up on dental predeterminations, billing and dealing with dental insurance, referrals, keeping track of invoices and paying office bills, helping keep track of office statistics.

**PLEASE TAKE NOTE**:
**Hours are**:

- **Monday 9:00 AM- 6:00 PM/ 7:00 PM**:

- **Tuesday 8:00 AM- 5:00 PM**:

- **Wednesday 7:30 AM- 4:30 PM/ 8:00 AM - 5:00 PM**:

- **Thursday 8:00 AM- 5:00**:

- **Friday 7:30 AM- 12:30 PM/ 8:00 AM - 1:00 PM**

**(Average 33h-37h/ week)**
- HOWEVER_

**As the office grows, your specific shift start/ end times and days may need to change (short or long-term) to include more evenings, and *possibly* a Saturday (to be discussed in advance if that occurs).**

Experience with taking assignment of benefits preferred
- >>_**Commute/ Parking**:_
- _We are best accessed by _**public transit**_ _(Jane station)_
- _There are no staff office parking spots_
- _General building parking is _**not**_ _available_
- _It may be possible to rent a spot (please inquire_
- _**Paid**_ _parking available_
- _Free side street parking available (when you can find a spot)_
- _Green P lots are available nearby_

**Position start date: IMMEDIATELY**

**Duties**:

- Handling cash
- Invoicing customers
- Handling accounts payable and receivable
- Generating financial and operational reports
- Processing payments
- Handling multiple projects and tasks at once
- Handling sensitive information in a confidential manner
- Processing medical billing, insurance verification, etc.

Work Remotely
- No

**Starting SALARY**:

- **Commensurate with level of dental-specific reception experience**:

- **No dental and no medical reception experience: $19.00- $20.00/h**:

- **No dental but have medical reception experience: $20.00- $22.00/h**

**Dental experience: please see the ODAA wage chart**

NOTE: anyone with non-Canadian dental experience will not be offered the same rates as those listed on the ODAA wage chart

Pay: $19.00-$28.00 per hour

**Benefits**:

- Dental care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Application question(s):

- Please describe the ways you keep yourself organized at work in order to (1) successfully and (2) accurately complete all tasks assigned to you.
- How many years of dental (not medical) office reception experience do you have?

**Experience**:

- Customer service: 1 year (required)
- scheduling/ rece

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