Combination Technician, Télébec

2 months ago

Quebec City, Canada Bell Full time

Req Id: 420975

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

**Description**:
**Job Title**:Combination Technician, Télébec
**Work Location**:260 Principale Street, Cap-Aux-Meules, QC
**Work Status**: Regular - Full Time
**Date of Posting**:October 24, 2024ition
**Application Deadline**:November 7, 2024

**Job summary**
The technician is responsible for the installation and repair, maintenance and upgrades of customer telephony equipment both in the residential and business markets. He must be able to efficiently install, interconnect, maintain and remove these types of equipment with little supervision for data circuits, transmission networks and all other business and residential products such as telephone systems, voice mail and others. He will also, as required, perform work in priority of the task (I&R residential and business, Data) that will be determined by the control center according to business needs. He must always properly represent the company in front of clients; perform his tasks safely with accuracy, efficiency and curtesy. He must also have good planning and organization skills, be a team player and finally, be multi-skilled.

**Job Duties & Accountabilities**:

- Install, move, remove, repair, replace, modify and maintain data and voice transmission equipment while respecting standards, work methods and procedures
- Organize his daily load, take note of tasks, establish a schedule, communicate with client prior to work and, on occasion, provide cost estimates for future business work
- Repair copper or optical fiber troubles with appropriate tools and test sets
- Familiarize clients with the operation of their telephony equipment during installations and promote product and service
- Perform testing of circuits with appropriate test equipment and ensure the completion of preventative maintenance
- Complete cabling, connections and terminations necessary for proper equipment operation in own area of coverage
- Create, modify, move or remove programming on telephony or network equipment including upgrades
- Communicate with specialized personnel in order to resolve problems as required or to obtain further information
- Manipulate, transport, adjust and utilize tools and equipment appropriately as well as maintain a safe work environment including the proper use of company vehicles and the maintaining of inventories
- Complete data, special services and network orders
- Fill-out different forms and revise different reports relating to his work
- Availability to respond to customer emergencies and urgent requests

**Essential qualifications**:

- Knowledge of residential and business products
- Excellent knowledge of outside plant and network
- Hold a valid driver’s license - Class 5
- High Manuel Dexterity, able to work with variety of hand tools
- Ability to lift and carry heavy weight (i.e. 80 lbs) as a ladder
- Ability to work aloft in poles and ladders and also in confined spaces
- Knowledge of health safety rules of joint pole lines work with Hydro-Québec
- Knowledge of test sets for all purposes on different trouble reports (crossed pairs, open, noise, etc.)
- Capable of working with spur
- Capable of differentiating colored wires (color code)
- Proficient in French
- Knowledge of English required: In the course of their duties, this person will be required to interact with French & English speaking customers
- As required to meet customer’s needs, agree to undergo a background security clearance
- Knowledge of enterprise process about vehicles and/or equipment routines and periodic inspections
- Knowledge of programming principles
- Knowledge of high speed data transmission
- Knowledge of computer tools

**And**:

- Analytical and research oriented in a technical and Data Processing environment
- Ability to deal and communicate with the customer

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