Combination Technician, Télébec

1 month ago

Quebec City, Canada Bell Full time

Req Id: 420720

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

**Job Title**:Combination Technician, Télébec
**Job Location Address**: 32 Des Groseillers Street, Radisson, QC
**Job status**: Regular - Full Time - Compressed Schedule
**Posting Date**:Novermber 11, 2024
**Application Deadline**:November 27, 2024

**Description**

The combination technician is responsible for the installation and repair, maintenance and upgrades of customer telephony equipment both in the residential and business markets. He must be able to efficiently install, interconnect, maintain and remove these types of equipment with little supervision for data circuits, transmission networks and all other business and residential products such as telephone systems, voice mail and others. He will also, as required, perform work on central office and mobility equipment in priority of the task (CR, I&R residential and business, Data, CO, etc.) that will be determined by the control center according to business needs. He must always properly represent the company in front of clients; perform his tasks safely with accuracy, efficiency and curtesy. He must also have good planning and organization skills, be a team player and finally, be multi-skilled.

**Tasks and Responsibilities**:

- Install, move, remove, repair, replace, modify and maintain data and voice transmission equipment while respecting standards, work methods and procedures
- Organize his daily load, take note of tasks, establish a schedule, communicate with client prior to work and, on occasion, provide cost estimates for future business work
- Repair copper or optical fiber troubles with appropriate tools and test sets
- Execute splicing works (copper and optical fiber) and cable relocating
- Ensure the reliability of our network and correct potentially risky situations and refer them to the appropriate person, when applicable
- Repair air pressure troubles
- Execute cable locates with appropriate device when required
- Familiarize clients with the operation of their telephony equipment during installations and promote product and service

**And**:

- Perform testing of circuits with appropriate test equipment and ensure the completion of preventative maintenance
- Complete cabling, connections and terminations necessary for proper equipment operation in own area of coverage
- Create, modify, move or remove programming on telephony or network equipment including upgrades
- Communicate with specialized personnel in order to resolve problems as required or to obtain further information
- Manipulate, transport, adjust and utilize tools and equipment appropriately as well as maintain a safe work environment including the proper use of company vehicles and the maintaining of inventories
- Complete data, special services and network orders
- Fill-out different forms and revise different reports relating to his work
- Availability to respond to customer emergencies and urgent requests
- Availability at all time (overtime) and to travel throughout the area, including James Bay

**Essential requirements**:

- Knowledge of residential and business products
- Basic programming skills
- Excellent knowledge of outside plant and network
- Hold a valid driver’s licence
- In order to meet customer needs, willing to undergo security and background checks
- Ability to climb poles, use ladders and spurs as required
- Ability to carry ladders and be in excellent physical condition
- Ability to differentiate between colors and work in confine spaces
- Know the health safety rules of joint pole lines work with Hydro-Québec
- Knowledge of copper cables and optical fiber cables specs, handling technics of cable rearrangement
- Know test sets for all purposes on different trouble reports (crossed pairs, open, noise, etc.)
- Know cable air pressure technics
- Know Geo

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