ATM'service Field Technician

6 months ago


Quebec City, Canada Tech Route Full time

FIELD TECH RESPONSIBILITIES:

- Prioritizing and planning service calls.
- Directly communicating with customers for service resolutions.
- Timely and accurate reporting of service updates.
- Following material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.).
- Organizing and utilizing technical documentation in support of job responsibilities.
- Providing first-line maintenance on ATMs to include:

- Troubleshooting of problems.
- Clearing of paper jams, card jams, bill jams, deposit jams, etc.
- Maintenance of ATMs including replacement of consumable materials, belts, air filters, feed parts, assemblies, etc.
- Cleaning equipment exterior and interior on each service call.
- Providing repairs and preventive maintenance on a variety of financial equipment including ATMs, drive-up/conventional equipment, check sorters/proof machines, scanners, and small equipment.
- Performing simple and complex installation functions including pulling cable, anchoring/mounting of equipment, installing locks, configuring equipment, and providing training to customers.
- Adhering to service operating procedures.
- Providing technical support to other service team members.

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: $18.00-$24.00 per hour

Schedule:

- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person


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