Bdc/lease Renewal Specialist

3 weeks ago

Barrie, Canada Bayfield Ford Lincoln Full time

Bayfield Ford Lincoln is looking for a **BDC/Lease Renewal Specialist** to join their team in Barrie.

The **Leasing Specialist** is responsible for managing lease clients throughout their leasing period by scheduling (upgrade) appointments with our Sales team.

The **BDC/Lease Renewal Specialist** will work with clients throughout their lease buyout, lease extension or lease return process by introducing clients to the Business Managers for financing needs or additional products, completing all paperwork, and processing payments.

The **BDC/Leasing Specialist** will deliver high-quality customer service and handle database leads into being a part of our business.

Bayfield Ford Lincoln is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

**Why Join HG**:

- A solid foundation of customers from over 60 years of business.
- An incredible opportunity for advancement within HG.
- RRSP & an Employee Assistance Program.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A management team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work, more time for you and family.
- A fun place to work

**Job Duties**:

- Manage all lease portfolios through cold calling clients throughout their lease period to schedule upgrade appointments with the Sales team.
- Handle outbound and inbound calls from lease clients.
- Introducing clients to the Business Managers for financing needs or additional products.
- Printing and signing paperwork with clients.
- Processing payments and completing licensing.
- Recommend additional products for clients.
- Handle lease buyout, renewal, and returns paperwork with clients.
- Handle database leads and upselling.
- Following up with past customers in the database.
- Assist with schedule appointments for the Sales Department.
- Perform other duties as required.

**What We Look For**:

- Valid OMVIC certification.
- Must have excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Pleasant and engaging phone manner.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Call center experience would be considered an asset.
- Experience in a dealership would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program

Flexible Language Requirement:

- French not required

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- OMVIC (preferred)

Work Location: In person

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