Customer Service Representative

2 months ago

Oakville, Canada Levitt Safety Full time

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
Job Summary
Main Responsibilities
- Demonstrate proficiency in all aspects of the RX department
- Handle full cycle of a customer order, including receiving orders, entering orders, assigning ship-to location, sending to the lab for processing, assigning final tracking numbers, and shipping orders once completed, as well as processing returns and warranties when required
- Field phone calls from customers looking for prescription eyewear for their safety needs
- Package and ship prescription (Rx) jobs and supplies to customers, dispensers, and other Levitt-Safety branches
- Work with customers, dispensers, labs, and account managers to ensure an exceptional customer service experience, proudly promoting our company and services
- Enter orders into our various systems with a high degree of accuracy
- Screen and review orders for accuracy and compliance
- Prioritize daily production to ensure timely delivery to customers
- Handle all month-end billing and electronic-fund transfers (EFTs)
- Maintain accurate inventory levels within the prescription eyewear department
- Review/update current pricing to customers
- Prepare/guide other team members on quoting new customers
- Research our current costs to ensure we are still profitable
- Prepare a monthly summary of sales activities
- Other duties as assigned with a Think Team First approach

What we Offer
- Competitive Base salary plus performance-based sales bonuses
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company matched RRSP contribution plan
- Annual profit-sharing opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

Ideal Requirements
- Minimum of 2 years of customer service, order entry and/or administrative experience in a distribution or warehouse environment working with customers, orders, inventory, and shipping tools
- Computer savvy and comfortable with Outlook & MS Office; experience using Salesforce or other CRM is an asset.
- Strong attention to detail and accuracy - you don't miss a detail
- Excellent English verbal and written communication skills
- Able to work independently and be resourceful in learning new tasks
- Thrives in a multi-tasking, fast-paced environment

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