Campaign Specialist

7 months ago

Toronto, Canada Teleperformance Full time

**About Us**:
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

**Our Work Culture**:
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision-making skills.
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow.
- Flexible - We believe in results.
- Innovative - All ideas matter.
- Inclusive - Everyone is Included and everyone wins.
- We work hard and party even harder.

**About the job**:
In this role, you will partner with an assigned portfolio of new clients to help them develop their first online advertising campaigns with the opportunity to have a significant impact on their business. It is a target-driven environment, where you will work towards individual targets and be part of a larger onboarding team.

**Annual Base Salary starts at $40,000 with earning potential up to $54,000 based on maximizing bonus and in-year increments.**

**Responsibilities**:

- Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep-level insights, customer success, upsell strategy, and strong relationship management.
- Serve as a trusted consultant with customers to onboard, develop and optimize advertiser’s campaigns.
- Interpret and develop business plans focused on driving customer goal achievement.
- Hit productivity, upsell, and customer impact targets.
- Handle a moderate volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities.
- Manage daily activities independently and proactively based on customer needs and incentives.

**Qualifications**:

- Bachelor’s degree, College degree or equivalent Degree.
- 1-year minimum experience in consultative Selling: managing a portfolio of customers, identifying customers/partners' needs, focusing on customer goals, results and client satisfaction.
- Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.
- Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.
- Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.
- Knowledge of Google Ads or any Digital Marketing tool, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.

**Skills**:

- Understanding of sales cycles including prospecting, communicating, negotiating and the ability to sell based on value, not price.
- Excellent verbal and written communication skills within the required language(s).
- Dependable, reliable with a strong work ethic.
- Analytical and creative mindset, ability to solve problems.
- Proactive, organized, responsible, proven ability to work well with a team.

**Benefits & Perks**:

- Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- A robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs.
- Positive and supportive environment.
- Weekly Friday socials, trivia nights, games, and movie outings.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

**Schedule**:

- Fixed schedule Monday to Friday, 9-hour shift from 9 AM to 6 PM.

**Location**:

- Hybrid setup, 4 weeks of product training will be on-site.

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