Animal Care Officer

2 weeks ago

Markham, Canada City of Markham Full time

The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**Join us and make a lasting difference**

**Job Summary**
Reporting to the Animal Care Supervisor, you will be responsible for field enforcement services to achieve regulatory compliance with City’s Animal Protection and Services By-law, the Dog Owners Liability Act, and other relevant animal related legislation. You will respond to a variety of calls relating to domestic, wildlife, farm, and exotic animals. Respond to emergency situations and complaints from the public, internal departments and other agencies and proactively investigate, document and determine appropriate courses of action. Required to prepare detailed briefs of evidence and complete necessary documentation required for court proceedings and testify to evidence in court. Provide the public with education on enforcement, interpretation of by-laws, regulations and policies and procedures, including but not limited to, responsible pet ownership, animal welfare, and living with wildlife.

**Note: There is no set schedule for this position. Hours will be determined on a call-in basis up to 24 hours per week.**

**Key Duties & Responsibilities**:

- Promotes responsible pet ownership through the delivery of animal services programs to the public, including field and shelter staff.
- Carries out field inspections and investigations to ensure compliance with animal services programs and as they relate to municipal, provincial, and federal legislation and advises the public of animal control legislation and by-laws.
- Responds to public inquiries, investigates complaints and requests for service with issues relating to animal services programs. On call shifts required for after-hours response as necessary.
- Enforces legislation through commencement of proceedings under the Provincial Offences Act.
- Prepares reports and maintains records.
- Attends court and gives evidence on behalf of the City with respect to animal service matters.
- Provide humane and skilled capture, handling and restraint of wild and domestic animals including sick and injured in the community, including providing humane euthanasia at the direction of a certified individual.
- Transports animals to the shelter and wildlife rehabilitation centre as necessary.
- Utilizes computer systems and other technologies for documentation reporting and tracking.
- Other duties as assigned.

**Requirements**:

- Post-secondary education (certification or diploma) in Animal Care from a recognized institution or related discipline (i.e. Law Enforcement, Municipal By-law and/or Criminology)
- At least 1-3 years of experience working directly with animals.
- Municipal animal control or enforcement considered an asset.
- Experience in the use of computerized records and data management systems (AMANDA an asset) and standard Microsoft Office Suite.
- Submission and maintenance of a valid Ontario Class G Driver's License. As a condition of employment you will be required to provide and maintain a satisfactory driver's abstract (no demerit points plus no more than 2 infractions - maximum of one moving and one non-moving conviction.
- Submission and maintenance of a satisfactory Vulnerable Sector Check (including the Criminal Record Check).
- As a condition of employment, you are required to be willing and available to work outside of normal business hours on a regular basis including days, afternoon, weekends, statutory holidays and staggered hours.

**Core Behaviours**:

- ** Service Excellence**: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
- ** Change & Innovation**: Effectively implements change and supports and involves staff through change transitions.
- ** Teamwork & Relationship Building**: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
- ** Communication**: Models active listening and clear communication, and supports staff members in communicating effectively.
- ** Accountable Results Oriented**: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
- ** Management & Leadership**: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

The City of Markham is committed to inclusive, accessible and barrier free employm

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