General Manager

4 weeks ago

Ingersoll, Canada Comfort Inn and Suites Ingersoll Full time

**POSITION TITLE**: General Manager

**REPORTS TO**: Regional General Manager

***:
The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.

He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stakeholders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.

A General Manager would also be required to manage between profitabilityand guest satisfaction measures.

**GM DUTIES AND RESPONSIBILITIES**:

- Oversee the operations functionsof the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all heads of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing& Sales Planand Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and setother shortand long term strategic goals for the property.
- Developing improvement actions, carry out costssavings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reportson a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels revenue through innovative sales practices and yield managementprograms.
- Prepare a monthly financial reporting for the owners and stakeholders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendorsfor essential equipments and services.
- Act as a final decision maker in hiring a key staffs.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to auditsto ensure continual improvement is achieved.
- Corporate clienthandling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & SafetyAct, fireregulations and other legal requirements.

**PREREQUISITES**:
**EDUCATION**:
A university degree in hotel management or a related field with Experience in opening, managing or re-positioninga hotel with a clear track record. Excellent computersystem skills.

**EXPERIENCE**:
At least 10 to 15 years' experience in the hospitality industry, with significant experience in Front Office and Sales, and 5 years of experience as Director Operations or Asst. General Manager.

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Ingersoll, ON N5C 3J7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-08-30
Expected start date: 2023-09-01

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