Customer Service Representative

5 days ago

Oakville, Canada IPEX Group of Companies Full time

**Job Summary**

IPEX is seeking a dynamic Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

**Principal Responsibilities**

The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:

- Respond to inquiries regarding price, delivery, or technical support
- Respond to inquiries regarding status of customer orders
- Resolve delays, service problems and disputes
- Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
- Verify customer account numbers, pricing, terms, delivery requirements etc.
- Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Liaise with other departments from the service team to ensure proper service from all directions
- Provide technical support by referring to various IPEX publications
- Respond to all customer inquiries in a timely manner

**Key Performance Features**
- High drive for building strong customer relationships based on customer satisfaction
- Overall management of sales orders and customer inquiries
- Understanding of pricing relationships, and/or ability to organize price information
- A firm grasp of the IPEX computer system
- Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
- Positive attitude and team focused outlook
- High degree of organization and accuracy
- Telephone manner and skills

**Requirements**:
**Qualifications & experience**
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles - comfortable interacting with all levels of the organization
- Minimum 5 years of experience as a customer service representative
- Demonstrated ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Good team player including the demonstrated ability to contribute to and foster a positive team environment
- Industry experience is an asset
- SAP knowledge an asset

**Benefits**

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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