Receptionist

4 days ago

Toronto, Canada International Business University Full time

**Position Title**: Receptionist

**Reports to**: Manager, Operations

**Location**:Toronto, ON

**About IBU**

International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level of challenge in their career.

**Position Summary**

The Receptionist will be the primary point of contact for individuals seeking information about the university. They will manage a high volume of incoming calls and walk-ins with professionalism and courtesy, assisting with inquiries and directing individuals to the appropriate resources or departments. Reporting to the Manager of Operations, the Receptionist will ensure effective communication and deliver exceptional customer service to all university stakeholders. Additionally, this role includes performing administrative tasks, staying updated on university information, and supporting various departmental projects as needed.

**Key Responsibilities**:

- Serve as the first point of contact for individuals seeking information about the university.
- Provide accurate and up-to-date information on admission procedures, course offerings, campus events, and administrative policies.
- Answer a high volume of incoming calls from current and prospective students, faculty, staff, partners, and other individuals with courtesy and professionalism.
- Assist individuals with their inquiries or direct them to the appropriate department or individual efficiently.
- Transfer calls to specific departments, faculty members, administrative offices, or campus services based on caller inquiries, being mindful of the university’s organizational structure and the respective contact information to ensure effective call routing.
- Assist walk-ins, including students, staff, faculty, visitors, and other individuals, with various inquiries and direct them to the appropriate resources or departments.
- Provide on-site support and guidance to ensure a positive experience for all visitors.
- Follow established protocols to alert appropriate personnel, such as campus security, medical services, or facilities management in case of emergencies or urgent situations.
- Log details of incoming calls, including the nature of inquiries, actions taken, and resolutions provided.
- Maintain accurate records of communication for reference and reporting purposes.
- Provide a positive and welcoming experience for all callers, ensuring their needs are met promptly and effectively.
- Address concerns and resolve issues with a professional and helpful attitude.
- Stay informed about university updates, changes in policies, and upcoming events to provide the most up-to-date and accurate information.
- Perform additional administrative tasks as needed, such as managing appointment schedules, handling correspondence, and supporting departmental projects.
- Other related duties as assigned.
- College Diploma or Bachelor’s degree in a relevant field.
- Minimum three years of recent and relevant experience. Working experience in higher education and/or in a high-volume call centre environment is a strong asset.
- Excellent verbal and written communication and interpersonal skills.
- Demonstrated customer service skills in a diverse environment, with a proven ability to defuse escalated situations in a student-focused setting. Ability to handle multiple tasks and prioritize effectively in a high-volume call center environment.
- A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
- Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
- Proficient in call center software and other office technology.
- Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
- Available to work occasional weekends and evenings.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Application question(s):

- Are you able to work occasional evenings and weekends?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Front desk/Reception: 3 years (required)

Work Location: In person

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