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Amenities Coordinator

5 months ago

Vancouver, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

We are looking for an outgoing, highly motivated Amenities Coordinator to join the Oxford Vancouver team at The Stack. Committed to providing exceptional Guest Experience with guidance from the Corporate Concierge, you will be responsible for coordination and activations of defined amenities, including the conference centres at 4 office towers, rooftop communal tenant patio, social lounge and fitness centres.

You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

**As a member of this team, you will be responsible for**:
Provide exceptional service for customers using the conference centre

Ask questions to understand customer needs and take the initiative to offer suggestions/solutions.

Complete and confirm all bookings and event details to ensure customer satisfaction

Act as point of contact for catering, audio/visual requirements and event set up

Coordinate room set-ups and take downs with cleaning and maintenance staff

Be present during client's arrival and departure to ensure complete satisfaction with setup and overall event

Determine and take appropriate action to rectify any situation that comes in conflict with complete customer satisfaction

Conduct and participate in site visits and plan meetings with prospective clients

Ensure appropriate tenant amenity usage tracking and ensure any required billings are completed monthly

Monitor physical condition of amenities, ensuring that first class appearance is maintained

Initiate corrective action if necessary through dispatching of 310-MAXX or otherwise as appropriate

Project management of upgrades and repairs to amenity spaces

Provide recommendations for improvements to amenity spaces

Facilitate efficient communication and act as liaison between management team, contracted security and cleaning staff to ensure concerns are addressed in a timely manner

Assisting with the research and planning of events

Administering placement of promotional signage and event requirements

Supervising promotional activities/events in amenity spaces

Assist with tracking conference centre budget

Establish ongoing professional relationships with clients and partners

Other duties as assigned

**To succeed in this role, you**:
Have a minimum 3 years of experience in event planning

Have excellent customer service skills

Demonstrate strong analytical and problem-solving skills

Have excellent written and verbal communication skills

Able to communicate internally and externally with professionalism, courtesy and credibility

Can work independently and set day-to-day goals and meet commitments

Possess strong project management skills and outstanding organization skills with the ability to handle multiple priorities

Are detail oriented

Are a cross-functional team player

Are proficient in Microsoft Office Programs

Knowledge of Crestron systems is an asset

Ability to work from laptop and phone from various locations in the buildings and in the Oxford Vancouver portfolio

Are physically able to setup furniture in the boardrooms, walk from building to building to check on amenities and meet tenants in their offices

Are able to work a flexible schedule on occasion when events are held in the evening, weekend or early morning

**Our story**:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securit