Bilingual Customer Support Rep Permanent Role

1 month ago


Toronto, Canada Emergitel Full time

This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to: performing gift card transactions, transaction reports, Point of Sale connectivity, passwords and terminal behavior (registration and exchanges), etc.
- Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
- Use system tables to control the setup of the client and the hardware, software and overall system flow
- Troubleshooting, documenting, refining internal processes
- Support training of clients
- Participate in quarterly system releases as part of virtual promotion teams
- Daily system regression testing of our core system
- Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

Required Skills:

- Bilingual - proficinecy in English & French
- Call center experience and proven technical support experience is an asset
- Able to work an on-call rotation schedule (evenings and weekends)
- Multi-tasker who can work to deadlines, manage detail and balance the three areas above
- Excellent telephone communication skills and writing skills
- Experienced in word processing and other MS Office products (Word, Excel, Outlook)
- Experienced at troubleshooting; analytical and problem solving skills
- Demonstrated technical aptitude (general understanding and comfort level with technology)
- Basic knowledge of networking (an asset)
- Documentation and reporting skills

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$50,000.00 per year

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Toronto, ON



  • Toronto, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for 50 years.This position of Bilingual Customer Loyalty Rep will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted...

  • Customer Service Rep

    15 hours ago


    Toronto, Canada Loan Ridge Inc. Full time

    Looking for a full time or part time Customer Service Rep **REQUIREMENTS**: Fluent in English. Speaking and writing. - Customer Care/Support skills - Excellent problem solving skills - Strong communication skills - Solid organizational skills - Strong time management skills - Attention to detail & punctuality - Ability to multi-task in a fast paced...


  • Old Toronto, Canada Epsilon Solutions Ltd. Full time

    Join to apply for the Customer Service Support- Bilingual role at Epsilon Solutions Ltd. 2 months ago Be among the first 25 applicants Join to apply for the Customer Service Support- Bilingual role at Epsilon Solutions Ltd.Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create...


  • Toronto, Canada Opifiny Corp. Full time

    The bilingual technical support representative is responsible for providing support for users of the Opifiny software platform in both French and English. The rep will have thorough knowledge of Opifiny's product, in order to help out end users. **Responsibilities and tasks** Typical responsibilities and tasks include, but are not limited to: - Verifying...


  • Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary POSITION TITLE: Bilingual Customer Care Rep REPORTS TO: CRM Manager LOCATION: Toronto Headquarters BAND LEVEL: 1 **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and...


  • Toronto, Canada EF Education First Full time

    **Bilingual Traveller Support Specialist (French/English)** **EF Division**:EF Educational Tours Canada **Experience Level**: Entry-Level **Office Location**: Toronto, ON or Montreal, QC **Work Location**:Toronto, ON, or Montreal, QC (_this is not a remote role, but we do support a hybrid work environment that allows 2 days WFH per week)_ **Start Date**:...


  • Toronto, Canada Brim Financial Full time

    About the job Who we are: Brim is an established Fintech company with its own card issuance license (B2C) and a financial technology platform as a service (B2B) delivered to Financial Institutions and Large Commercial partners. We deliver an innovative product suite and cards, integrated buy-now pay-later solutions, mobile and digital banking, and...


  • Toronto, Canada Teknion Full time

    Why is this role so great? The Customer Service Representative (CSR) is accountable for assuring that customers receive efficient and courteous service. The Customer Service Rep primary focus is on managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer order. The Customer...


  • Toronto, Canada Fabricland Full time

    **Marketing & Customer Service Assistant** SCOPE: The Marketing & Customer Service Assistant provides customer service, administrative support to our sales team and office. KEY RESPONSIBILITIES: **Customer Service (general public)**: - Oversee reception and showroom area, greeting visitors and staff - Perform office administration duties such as ordering...


  • Toronto, Canada Embark Behavioral Health Full time

    Overview Lead Utilization Review Representative Pay: $22.00 - 24.00 per hour The primary responsibility for the Lead Utilization Review Rep is to oversee the basic daily functions of the Utilization Review Team. The Lead Utilization Review Rep is responsible to ensure all SLAs are met, KPIs are maintained, and to be a liaison between the UR Team...


  • Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...


  • Toronto, Canada French Talent Resources Full time

    The **Bilingual French Customer Support Representative** will be an English and French speaking representative. This position is responsible for handling a high volume of incoming calls from Canadian and U.S. Accounts and Consumers. Incumbent is responsible for responding to product related question and setting up return authorizations for warranty and...

  • Bilingual IT Support

    1 month ago


    Toronto, Canada Hobart Canada Full time

    **Bilingual IT Support** **(Bilingual - English/French)** **Company Information** Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems....


  • Toronto, Canada MT Talent Full time

    Bilingual Customer Implementation Specialist Position : Bilingual Customer Service and Training Advisor Location : Remote (Must be based in Canada) Languages : Bilingual in French and English (oral and written) Experience : Minimum 5 years in customer service or training Education : College diploma in teaching, administration, or...


  • Toronto, Canada Bloomppl] Full time

    Job Description:Job Description We are seeking a Customer Service Reps to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues...


  • Toronto, Canada Eurofase Lighting Full time

    ABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...


  • Toronto, Canada Eurofase Lighting Full time

    ABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Remote Support

    3 days ago


    Toronto, ON, Canada American Income Life Ao - Justin Lowe Full time

    Join AO and Make a Difference: Support Clients with Enthusiasm! AO is seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our vast network of clients. This pivotal position relies on outstanding people skills and a deep commitment to upholding our mission: “to protect every child and serve all...

  • Remote Support

    3 days ago


    Toronto, ON, Canada American Income Life Ao - Justin Lowe Full time

    Join AO and Make a Difference: Support Clients with Enthusiasm! AO is seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our vast network of clients. This pivotal position relies on outstanding people skills and a deep commitment to upholding our mission: “to protect every child and serve all...


  • Toronto, Canada Randstad Canada Remote Work Freelance Full time

    Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client.Position: Bilingual Customer Service RepresentativeShift: Hybrid (2 days in office, 3 days remote)Salary: Competitive...