Control Centre Supervisor

2 weeks ago

Oakville, Canada Town of Oakville Full time

**Job Details**:
**Permanent Full-Time Non-Union**:
**Posting Status**:
**Open to all current Town of Oakville employees and external applicants**:
**Closing Date**:
**Applications for this position must be received at **oakville.ca** by no later than 11:59 pm on **April 29, 2023.**:
**We offer**:

- A defined benefit pension plan (OMERS)
- Comprehensive health plan complemented with life and disability insurance
- A progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things

Reporting to the Manager of Transit Operations this position is responsible for supervising the dispatch and delivery of all fixed route conventional, specialized, demand responsive and charter services. This first line supervisory position will manage the day to day on-time performance of our service remotely from the transit control centre. This will involve ongoing communication with and direction to driving staff. The Transit Operations Clerks and Vehicle Dispatch Clerk will report directly to the Control Centre Supervisor. The Control Centre Supervisor will leverage the Oakville Transit Intelligent Transportation System (ITS) and the GO Transit Train Tracker technology to optimize on-time service performance and connectivity. This position will also utilize the various on-street surveillance cameras along with the transit facility surveillance camera system to maximize the safety and security of employees, customers and assets.

**What can I expect to do in this role?**:
As the Control Centre Supervisor you will:

- manage the dispatching of all service from the transit facility. Adjusting driver schedules, including shift start and finish times as appropriate given the needs of the business and as provided for in the Collective Agreement. Authorizing and approving overtime as required to address service and business needs. Liaises with Maintenance staff for vehicle issues including coordination of change offs, road calls, dispatch requirements and sign-ins;
- manage the delivery of fixed route and demand response service remotely from the control centre. Supervising Drivers in the performance of their duties with focus on schedule adherence and on-time performance to ensure work is performed effectively and efficiently and in accordance with town or departmental standards, levels of service, specifications, policies, procedures and legislated requirements;
- make adjustments to service to compensate for delays caused by breakdowns, accidents, incidents, diversions, weather and congestion. Monitor GO train arrival/departure at stations, optimizing connectivity;
- maximize use of highly technical resources to manage service and provide remote supervision; making real-time adjustments to service in response to a multitude of environmental factors negatively impacting service;
- utilize the Intelligent Transportation System (ITS) to coordinate all standard, priority and emergency communications; initiating appropriate response including Emergency Services as required. Assist Transit Service Supervisors with investigation and follow up on inquires, accidents, complaints and other incidents from the general public, residents, emergency services, other departments, senior management and members of council;
- provide input into the annual and ad hoc performance evaluations of driving and clerical staff while making recommendations to senior management regarding driving and clerical staff training needs and suitability for promotion. Evaluating performance of seasonal driving staff and making effective recommendations regarding permanent hiring;
- create and maintain vehicle dispatch sheet for current day service and next day service. Track, report, record and document all information regarding exceptions to driver assignments including hours worked, sick time, time off, and overtime as per the Collective Agreement for uploading into the drivers’ payroll system and perform other general office duties;
- evaluate and provide direction to ensure programs and technologies meet statutory requirements. Monitor specialized transit service making off hours adjustments to schedules; approving same day booking changes and ride requests.
- Work various rotating shifts, including days, evenings and nights, covering a seven-day a week operation.

**How do I qualify?**:

- College diploma coupled with related transit experience.
- Formal education is augmented by progressively responsible experience working in a transit operations environment including scheduling, service adjustment methods and emergency operating procedures.
- Have (or are capable of successfully obtaining) a valid and unrestricted CZ Ontario Drivers Licence with a driving record that demonstrates responsible and safe driving behavior.
- Must also be capable of obtaining an Occupational Health and Safety certification Level 1.
- A satisfactory criminal record check and vulnerable sector screening check dated wi

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