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Sales Support
7 months ago
This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the **Sales Support** role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.
**MAIN RESPONSABILITIES**:
- Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
- Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
- Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
- Proactively suggest associated and/or alternate products as needed;
- Promotes focus product items;
- Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
- Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
- Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
- Support in other tasks as needed (purchasing / inventory management).
**QUALIFICATIONS**:
- Grade 12 minimum completed; Ideally 1-2 years of related experience;
- Strong communication and people skills, initiative;
- Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
- Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
- Good knowledge of English written and spoken;
- Strong ability and desire to develop and grow skills.
- Fluently Bilingual in French (written-oral)
This is a position with potential for growth.
**What’s in it for you**
What we offer:
- A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
- Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
- Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:
- Health, dental, paramedical & vision care, and prescription medication
- Short
- and long-term disability benefits because you never know what the future holds
- Supplemental Health Insurance
- Life insurance
- Employee Assistance Program (EAP) with Telemedicine
- Travel Insurance
- Reimbursement of training expenses to acquire new skills and advance your career within the organization
- RRSP with generous employer contribution
- Possibility of contributing to a TFSA with a favorable group rate
- Post-graduate scholarship program for children of our employees
- Employee discounts on purchases
- Free parking
- Electric vehicle charging stations in many of our locations
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Saint-Laurent, QC H4S 0A3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- On a scale of 1-10 how would you rate your excel skills?
- On a scale of 1-10, How would you rate your ability to speak French?
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Wire and Cable: 2 years (preferred)
- managing customer calls: 1 year (preferred)
- customer service: 2 years (required)
**Language**:
- French (required)
Work Location: In person