Tow and Service Foresperson

2 weeks ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:49536**

**_
Do you enjoy sharing your expert knowledge of tire and tow operations with others?_**
**_Do you thrive on ensuring staff are set up for success with a ‘Safety First’ approach?_**
**_Do you enjoy working in a mechanical shop environment with a team of energetic service people?_**

**_ Consider this opportunity as a Tow and Service Foreperson_**

The Tow and Service Foreperson is the frontline leadership position overseeing the team of five (5) Auto Serviceperson II positions in the safe and timely execution of services to support Municipal Fleet Maintenance and client groups across the organization.

In this safety-sensitive role, your composition of work will predominantly consist of towing and boosting services at 41%, along with preventative maintenance tasks at approximately 33%; the balance consists of deliveries and other supporting activities as required, such as: Tow truck operations, Vehicle servicing, Yard maintenance and shop cleaning, Equipment and vehicle deliveries, Routine and requested service on vehicles and equipment eg. minor inspections and oil changes

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Model the way for a safe, environmentally sound and healthy work behaviors in support of the COE Safety Policies, Programs and initiatives
- Manage quality, quantity and safety ensuring that all requested service work is done safely and with the appropriate tools, personnel, planning and scheduling and that hazardous and potentially hazardous situations are identified, discussed and reviewed
- Provide direct supervision to the Auto Serviceperson staff
- Triage incoming towing and delivery requests
- Forecast based on established requirements and anticipate increased service activity
- Direct and monitor the work performed in the facility; proactively manage costs and timelines
- Understand client needs and ensure service levels are consistently met
- Provide recommended action plans and options to the Facility Supervisor to prioritize the work in emergent situations
- Identify and forecast daily staffing requirements, provide site orientation, provide information for shift design
- Identify and coordinate documentation for tool requirements/requests and tool repairs and maintenance
- Provide leadership, mentoring and champion organizational and operational change
- Work collaboratively with controllers, forepersons, clerks and shop supervisors as well as all other members of the Branch
- Other duties as assigned

**Qualifications**:

- Completion of 12th school grade
- Five years of progressively responsible experience in a fleet maintenance operations environment or equivalent combination of training and experience, including demonstrated supervisory ability
- Completion of Levels I, II and III Foremanship Training or the equivalence recognized by the City of Edmonton
- Must successfully complete Level IV Foremanship Training upon appointment
- First Aid Certificate would be an asset
- Expertise in towing and service related functions
- Demonstrated supervisory ability, including sound leadership and motivational skills
- Understanding of budgets and cost containment strategies
- Excellent verbal and written customer service and communication skills
- Ability to collaborate and build relationships
- Ability to assess difficult vehicle towing conditions and develop alternate plans for extraction
- Knowledge and familiarity with a wide range of vehicles and equipment and their associated towing/service requirements
- Ability to assimilate new types of vehicles and equipment into the environment and to respond to changes in technology and the needs of clients
- Ability to use the required computer programs necessary to execute work eg. M5, Google Suite, SAP, Peoplesoft
- Equipment, including medical monitoring, is a requirement of this position
- Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE), such as wearing steel toed boots, is a requirement for this position
- Valid Class 3 Driver’s license (or Provincial Equivalent) with Air Brake endorsement. Obtaining and maintaining a City Driver's permit is a requirement of this position
- Ability to obtain and maintain a Class 1 Provincial Licence
- Environmental conditions may include: heat, cold, wet, dust, noise
- Demonstrate service excellence, embracing diversity and promoting inclusiveness
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Coura

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