Dispatcher - Roadside Assistance Services
3 weeks ago
WHO ARE WE
Canada Dispatching provides a wide range of roadside services with in Canada. Our company is designed to meet the differential needs of clients at best on
roads. So, whether our clients need minor mechanical repair or emergency roadside assistance, we assure them 100% quality service.
Our company is looking for an Dispatcher to help the client’s day-to-day
Roadside needs across nationwide Canada. A Dispatcher plays a crucial role in coordinating and managing the operations of a tow truck company. They act as a central communication hub between customers, tow truck drivers, and other relevant personnel.
Key Responsibilities:
- Receive and process towing service requests from customers.
- Gather essential information about breakdown location, vehicle details, and issue description.
- Provide information to callers regarding services, pricing, and estimated arrival times.
- Assign suitable tow truck and driver based on factors like proximity, vehicle type, and availability.
- Update drivers with any changes or additional information related to service calls.
- Maintain a professional and courteous demeanor when communicating with customers.
- Document accurate and comprehensive details of service calls for record-keeping.
- Organize records of past and ongoing service calls for analysis and reporting.
- Address and resolve issues that arise during service calls, such as disputes or billing inquiries.
- Manage tow truck drivers' schedules to ensure effective coverage during peak times.
- Work efficiently in a fast-paced environment, handling multiple tasks simultaneously.
- Maintain clear communication channels between customers, drivers, and other parties.
- Prioritize safety and compliance with regulations during service coordination.
Skills and Abilities:
- Good numerical and analytical skills
- Excellent interpersonal and time management skills
- Must be able to work various shifts or flexible work schedules as needed
Qualifications & Experience:
- Completion of Post-Secondary education is required & mechanical knowledge would be an assets
- Minimum 2 or 3 years of relevant experience needed
**Job Types**: Full-time, Permanent
**Benefits**:
- On-site parking
**Salary**: $15.50-$17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB T6E 5A6: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
Application deadline: 2023-09-30
Expected start date: 2023-10-02
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