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Technician Field Service

3 months ago

Ottawa, Canada AVI-SPL Full time

Description:
The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

**Essential Duties and Responsibilities**
- Read and interpret electronic schematics and architectural blueprints
- Perform preventative maintenance visits to help maintain a stable client-based system
- Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans
- Take responsibility to accurately complete job documentation as needed
- Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
- Field service support of networked devices (Routers IP Protocols etc.)
- Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable installing connectors mounting projectors and hanging ceiling mounts
- Provide necessary training and support for next level service technicians
- Provide end-user client training as needed
- Adhere to and understand health and safety standards for all phases of the job
- Setup and troubleshoot various video codecs/video teleconferencing systems
- Travel to various job sites required

Other duties assigned as needed

**Skills and Abilities**
- Effectively communicate with employees customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio video and control
- Ability to manage small to medium projects
- Ability to solder & crimp connectors
- Valid Driver’s License and a clean Driver's Abstract that meets AVI-SPL driving standards

**Education and/or Experience**
- Minimum of 1 - 3 years of audiovisual integration experience preferred
- Formal education in Electronics or related field preferred
- Minimum of a High School Diploma or equivalent preferred
- Preferred external training:

- Avixa CTS General Certification
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Extron AV Associate Certification

**Why You’ll Like Working Here**
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching
- World class tools to help you succeed
- Enjoyable and dynamic company culture

**More About Us**

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.