Customer Service Representative
5 days ago
**Company Description**:
Looking for a fun and rewarding position, still in high school or in post-secondary? Time Escape is now looking for a part-time escape room game master associate to join their team as a customer service representative
Time Escape's mission statement is to develop the most logical and interactive escape room simulations in the world. Every simulation Time Escape creates tests three fundamental skill sets: teamwork and communication, hand-eye coordination, and the ability to think outside the box, immersing participants in a fantasy world.
Time Escape's main focus is to cultivate an environment that welcomes all groups of people, where Time Escape places an emphasis on welcoming families and corporate team-building.
This dynamic role will allow for continuous personal development and provide opportunities for career and personal progression.
**Job Title**: Customer Service Representative (Game Master)
**Job Location**: 10939 120 Street NW, Edmonton AB
**# Positions Available**: 2- Part-Time Positions
**Hours Per Week**: 12-24 (2-4 Shifts per week)
**Job Duties/Responsibilities**
- Explaining house rules, answering questions, and guiding groups into the escape room
- Supervising games by monitoring video feed and administering hints during game sessions
- Resetting game room props in a timely and efficient manner while ensuring everything is working properly
- Maintaining the operations and cleanliness of the facility
- Manage internal software such as reservations and spreadsheets
- Service all walk-in traffic and handle incoming phone calls
- Opening and closing the tills
**Job Qualifications/Requirements**
- Must have reliable transportation/ability to drive to work
- Must have flexible availability including being able to work one weekday and Saturdays
- Customer service experience is an asset
- Ability to multitask and work in a fast-paced environment
- Strong knowledge in social media outlets such as Facebook, Instagram, and Twitter, for the use of marketing, is viewed as an asset, but not required
- Strong ability to effectively communicate and connect with others
- Adobe Illustrator and Adobe Photoshop skills are an asset, but not required
- Team player with a positive attitude
**Application Materials Required**: Resume and References; Cover Letter (Optional)
Part-time hours: 12-24 per week
**Job Types**: Part-time, Permanent
**Salary**: From $15.00 per hour
**Benefits**:
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Supplemental pay types:
- Commission pay
- Tips
COVID-19 considerations:
All staff and customers are required to wear a mask at all times while inside the facility. Team members sanitize the props in between each escape group, and clean all high touch surfaces in the facility.
Ability to commute/relocate:
- Edmonton, AB T5H3R3: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- Driver's License (preferred)
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