Manager, Technical Strategy-commercial
4 weeks ago
**Date**:Feb 17, 2023
**Location**: Toronto, ON, CA, M2P-2B7 Moncton, New Brunswick, CA, E1E-4R5 Calgary, AB, CA, T2R-0E4 Remote - Canada, CA Winnipeg, MB, CA, R3C-3P1 Edmonton, AB, CA, T6E-6A8 Vancouver, British Columbia, CA, V6J-4Y3
**Company**:Wawanesa Insurance
**We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.**
The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States.** **Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
**Job Overview**:
Working under mínimal supervision, this role contributes to Wawanesa’s success by directing, planning, and implementing strategies and initiatives. As the Manager, Technical Strategy - Commercial you will develop policies, procedures, provide risk and control support, with all Wawanesa regions. Provide oversight of complex claims across all regions. Establish and implement claims operations best practices and policies and procedures to ensure quality and consistency. Ensure delivery of consistent claims service experience, results, and champion continuous improvement.
**Responsibilities**:
- Stays abreast of industry, regulatory and company changes or trends as they relate to the insurance industry
- Adheres to all statutory and regulatory requirements, fair claims practices and local compliance requirements, including the monitoring of adjuster licensing.
- Oversees and coaches a team to ensure the work environment is respectful, challenging and rewarding and employees are maximized to their full potential while contributing to the achievement of Wawanesa’s goals.
- Monitor claim service levels and customer service to ensure efficient and effective performance.
- Owns the ongoing analysis of trends, including facilitating the evaluation of impact to changes within our book of business.
- Owns the end-to-end claims handling process, and ensures all change are evaluated and quantified prior to implementation
- Ensures that process is designed and executed to understand, escalate, track, and remediate risk events.
- Maintains strong relationships with internal business units and other stakeholders to establish operational objectives, goals, and procedures.
- Partners with claims operations as it relates to the outcomes of quality assurance scores; ensuring that any training needs are evaluated and built for national use.
- Contributes to, supports, and ensures compliance in the development of Wawanesa’s policies and procedures for commercial and complex claims.
- Champions initiatives, receptive to both employee resistance and acceptance, so that genuine understanding and commitment can occur.
- Maximizes efficiencies and outcomes by ensuring that resources and supporting groups are appropriately aligned with operating goals.
- Identifies business needs and drive change initiatives.
- Perform other duties as assigned.
**Qualifications**:
- 8+ years Management and Property & Casualty industry experience, including experience handling and overseeing of commercial, and large complex claims.
- Experience in farm claims is an asset.
- Post-secondary education, and/or completed CIP or equivalent Property and Casualty industry designation.
- Excellent leadership skills with the ability to influence and gain respect, credibility, and confidence from others.
- Ability to make excellent and well justified decisions in complex and high-pressure situations.
- Ability to develop and implement comprehensive plans and solutions that bridge complex issues that span across time.
- Strong business acumen with excellent analytical and problem-solving skills with the ability to recognize and identify critical issues.
- Excellent interpersonal, presentation and commu
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