Receptionist

6 months ago


Vancouver, Canada Caviar Skin Clinic Full time

**Position: Receptionist**

**Objective**: Effortlessly coordinate incoming calls and patients in a timely manner. Understand the services and specials and be able to answer questions. Convert inquiries to consults and treatment bookings. Sell Retail products.

**About the Company**:At Caviar Skin Clinic, we believe in a holistic approach to beauty. We understand that true beauty comes from within, and our goal is to empower people to discover their inner beauty while on a quest to level-up their outer appearance. Caviar Skin Clinic stands our as a truly exceptional Medi Spa with a commitment to expertise and patient satisfaction. Our team of dedicated professionals, including doctors, nurses, and aestheticians have a combined experience of over 22 years. We love what we do because we instill confidence in our patients, ensuring they both look and feel their absolute best. Our most popular procedures are Russian Lip Filler Technique, Dermal Fillers, Toxin, Skin Tightening, Hydrafacials, Laser Hair Removal and more Our mission is to be the most loved Medi Spa, where patients can indulge in beauty and health. We are Caviar Skin Clinic, your beauty playground.

**Skills Required**:

- Extrovert
- Communicative (love chatting with people, communicate with staff)
- Ability to follow instructions, processes and adhere to company policies
- Ability to prioritize & follow-thru to completion of tasks, within deadlines
- Ability to be flexible and adaptive
- Stellar organization and follow through
- Optimism & a positive outlook, ability to put on a happy face, you are the center of company morale
- General knowledge and use of computers and electronic devices
- Fluent in English both spoken and written

**Qualifications**:

- 3+ years experience as a receptionist
- Strong customer service background
- Sales background
- Knowledge of non-invasive cosmetic procedures
- Passion for the aesthetic industry and patient care

**Responsibilities**:
**Employee Performance**
- Timeliness - arrive ten (10) minutes before scheduled shift
- Dress according to dress code, well-groomed: hair, makeup and nails
- Positive, can-do team attitude

**Customer Service**
- Providing excellent customer service, calm attitude and utmost care to all patients
- Welcome patients upon arrival within 30 seconds, even if on phone
- Check in patients, ensure consent forms are filled, help patients as needed
- Check patients out efficiently/timely/correctly
- Answer phone by third ring
- Watch waiting room to assure patients are taken back on time
- Stay on top of staff schedule and timeliness
- Be conscious of appointment time lengths when scheduling
- Straighten clinic waiting room, entry, and restrooms hourly
- Talk to patients about promotions, memberships, services and products as part of patient retention strategies
- Sell retail to walk in clients

**Clerical/Patient Charts**
- Prep charts with appropriate consent forms and information for patients
- Gather required patient contact information and referral information

**Product/Service Knowledge**
- Participate in continuing education
- Attend all mandatory trainings/meetings
- Know all current offers and specials
- Know and participate in clinic incentive contests
- Become proficient on all clinic services and products with first two weeks of hire

**Med Spa Schedule/ Patient Calls**
- Calling patients for events
- Calling patients for promotions
- Make reminder calls to patients
- Coordinate patient messages to appropriate providers
- Collecting deposits from patients

**Facility**
- Clean desk and waiting area (dust, arrange magazines, stock coffee bar)
- Stock retail shelves
- Abide by patient confidentiality requirements
- Stock desk with supplies
- Clean and stock treatment rooms
- Clean rooms between patients

**Supporting Providers**
- Bringing patients into treatment rooms when provider needs support or is running behind schedule
- Prepping chart and patient for their appointment (photos, numbing, charting)

**Daily Cash Drawer**
- Manage daily cash drawer
- Reconcile day end reports
- Daily cash deposits

**Benchmarks**
- Calls booked per hour: ____
- Add-ons per week: ____
- Retail sales production: _____

**Who you will report to? **Office Manager

**Schedule**: Weekdays, Evenings, Weekends. Average 14-20 hours per week

**Current Clinic Hours**:Mon-Fri 10am-7pm, Sat/Sun 10am-5pm
- Dress: well-groomed, professional (scrubs or business casual)
- Criminal Record Check: required
- **Benefits: Service and Product discounts
- Rewards: Retail Commissions, Quarterly and Annual bonuses based on individual and company goals
- Compensation: $19 per hour
- Please submit a resume with a cover letter on why you would like to work at Caviar Skin Clinic and why you think you would be a good fit

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: $19.00-$20.00 per hour

Expected hours: 8 - 20 per week

**Benefits**:

- Store discount

Flexible Language Requirement:

- French not


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