Appointment Coordinator

4 months ago

Etobicoke, Canada Panes Window Manufacturing Full time

Panes Window Manufacturing Inc. is a leading company in the window manufacturing industry. We are currently seeking a talented and experienced Public Relations / Digital Marketing Specialist to join our team. If you have a passion for social media marketing, professional photography/videography, and creating compelling digital content, we want to hear from you

About Us: Panes Window Manufacturing Inc. is a trusted name in the window manufacturing industry. We pride ourselves on delivering high-quality products and exceptional customer service. As we continue to grow, we are looking for a skilled professional to help us expand our online presence and effectively communicate our brand message.

**Job Summary**
As an Appointments Coordinator / Call Centre Agent, you will be the first point of contact for potential and existing customers. Your primary role will be to schedule and manage appointments for consultations, handle customer inquiries, and provide excellent service over the phone. You will work closely with our sales and operations teams to ensure a seamless customer experience.

Key Responsibilities:

- Schedule appointments for in-home consultations, measurements, and installations based on availability and customer preferences.
- Follow up on leads from marketing campaigns and online inquiries to schedule appointments.
- Provide information on products, pricing, and promotions, addressing customer questions professionally and knowledgeably.
- Maintain accurate records of customer interactions, appointment schedules, and follow-up actions in the company CRM system.
- Coordinate with the sales team to ensure appointment details are communicated and confirmed.
- Reschedule appointments as necessary, ensuring customers are informed of any changes in a timely manner.
- Handle complaints, process returns, and escalate customer concerns to the appropriate department when needed.
- Meet or exceed daily/weekly/monthly targets for appointment scheduling and customer satisfaction.

**Requirements**:

- Proven experience as a call centre agent, customer service representative, or similar role.
- Strong communication and interpersonal skills, with a friendly and professional phone manner.
- Excellent organizational skills and attention to detail.
- Ability to manage time efficiently and multitask in a fast-paced environment.
- Proficiency in CRM systems and Microsoft Office (Word, Excel, Outlook).
- Ability to work collaboratively in a team environment while also taking initiative.
- Prior experience in the window and door industry is a plus but not required.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development.

Pay: $19.00-$25.00 per hour

Expected hours: 40 per week

**Experience**:

- Microsoft Excel: 2 years (required)
- Microsoft Office: 2 years (required)
- Customer service: 2 years (required)
- Microsoft Word: 2 years (required)

Work Location: In person

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