Customer Service Representative Licensing

3 weeks ago

London, Canada City of London Full time

Job Close Date: Mar 27, 2024**File Number**:1042
**Service Area**: Planning and Economic Development
**Division**: Building
**Employee Group**: Local 101

**Job Type**: Full-Time Permanent
**Number of Openings**: 2

**Summary of Duties**:
Reports to the Customer Service Supervisor; performs administrative duties related the issuance of licences. Receives by-law enforcement and property standards complaints and provides administrative support for by-law enforcement and property standards activities.

**Work Performed**:

- Responds to public inquiries relating to processing and issuance of a variety of licences at the front counter, by telephone or in writing.
- Accepts fee payments (cash, cheque, debit, credit card) and issues receipts for same. Records and balances related cash receipts for deposit with the Cashier's Office.
- Enters data to initiate the invoice journal reports required for Finance to create invoices for by-law enforcement inspection fees (IFEE) and Clearing of Land charges. Verifies information, prints and distributes invoices to property owner and updates records.
- Prepares conespondence, reports and statements related to licensing activities.
- Receives complaints and enquiries related to municipal by-laws enforced by the Division and unsafe buildings (by phone, in person and online). Enters complaint information in database, generates inspection requests and forwards to appropriate inspection staff.
- Provides support for by-law enforcement administrative activities including typing and processing order
- documents; typing, copying and distributing legal action files, accepts fees for private property
- inspections, typing, copying and distributing documents and forms to register or discharge orders on title,
- prepares related correspondence and scanning same.
- Receives requests for information. Researches paper files, microfilm, electronic document management system and database lo retrieve and copy related documents.
- Checks, sorts, files, and scans correspondence and forms.
- Operates standard office equipment including personal computer with a variety of software.
- Provides back-up support or assistance for Customer Service Representatives - Permits during peak periods or as required.
- Performs related duties as assigned.

**Qualifications**:

- Secondary school diploma plus six months of a Community College office administration diploma.
- Over six months and up to one year of related office experience.

**Specialized Training & Licenses**:

- Strong customer service background and experience; effective interpersonal skills; administrative and organizational skills.
- Minimum typing speed of 50 w.p.m.
- Demonstrated proficiency in word-processing, spreadsheets and various software.

**Compensation & Other Information**:
$39,153 - $56,877 (Level 6)

This posting is for 2 permanent full-time positions.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

**NOTE**: Applicants may be required to complete a job related test

**Police Record Check**:
**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

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