Associate Manager

6 months ago


Montréal, Canada SSENSE Full time

**Company Description**
SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views, with approximately 80% of its audience between the ages of 18 to 40.

**Why Join Us**:

- Ensure sales targets are achieved. This includes walk-in, appointment, direct online and Stylist-specific sales
- Demonstrate sales leadership for staff by playing an active role on the sales floor and providing on-site coaching as required.
- Manage the customer journey through walk-ins and appointment models. This includes productivity, presentations, inventory management and after sales service to ensure an outstanding customer experience
- Maintain current visual direction through identifying, communicating and ensuring highest standards of visual presentation to drive growth through product assortment and presentation optimization
- Ensure all store sales team members are equipped with the necessary knowledge and skill sets

**Qualifications** How To Excel In This Role**:

- A minimum of 5 years management experience in a high volume clienteling environment and retail operations
- Proven experience establishing trusting relationships in an multi-channel environment
- Excellent written and verbal communication skills in both English and French
- Excellent knowledge of the labels carried by SSENSE
- Ability to lift heavy boxes (15kg approximatively)

**What Sets You Apart**:

- Exceptional interpersonal skills with a natural ability to build relationships with clients
- Ability to lead, coach and mentor all employees to achieve personal and professional goals
- Entrepreneurship mindset, autonomous, organized and manage priorities with an eye for details
- Ability to multitask and to work in a fast-paced environment, while delivering an exceptionally high level of customer service

**Additional Information** Perks And Benefits**:

- Extended health and dental benefits, including comprehensive mental health programs and coverage
- Parental top up program
- Generous Employee Discount
- Access to telemedicine and employee and family assistance program
- Savings and retirement plan matching contributions
- Gender Affirmation Coverage Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you

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