Assistant Service Manager

5 months ago

Markham, Canada AWIN - Volvo of Unionville Full time

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Located in Unionville, our **Volvo of Unionville** **dealership is looking for an Assistant Service Manager to join our amazing team

We offer competitive salaries and generous benefits

**Job Purpose**

The Assistant Service Manager is the dealership’s first-line customer relations and service sales representative. The role encompasses the proper satisfaction of customer and vehicle related problems, customer relationships, operating the service department at maximum production, meeting predetermined service sales objectives, and the thorough and accurate performance of designated administrative activities.

**Responsibilities**
- Train the service sales employee to promote customer satisfaction.
- Train the service sales employees to tactfully handle customer inconveniences misunderstandings and complaints.
- Handle customer complaints that demand management’s attention tactfully, promptly, and with genuine concern for the customer’s concerns.
- Ensure every employee exhibits pride of workmanship.
- Ensure all Service Consultants conduct all business with sincerity, honesty, and genuine concern for customers.
- Generate and continually strive to increase labour sales.
- Provide the necessary material support to sell services.
- Maintain daily sales and production records as prescribed by the dealerships management.
- Separate and distribute repair order copies to department policy.
- Maintain a current service department employee work rotation chart.
- Properly document repair order changes.
- Document flat rate time or other required timekeeping according to the service department and/or manufacturer’s procedures.
- Maintain a record of carryover vehicles.
- Maintain a record of special order parts status utilizing shop parts process.
- Perform other specific administrative functions as directed by service management.
- Provide additional vehicle problem/complaint information to the technical staff as needed.
- Maintain communication with the technical staff regarding job status changes.
- Remain continuously posted on the shop’s workload to determine the kind of work the shop can accommodate.
- Ensure all Service Consultants contact customers when repairs for their vehicle are completed.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.
- Communicate and cooperate with all other dealership managers, and when needed to resolve conflicts, or to request the involvement of the next higher dealership authority.
- Perform other specific assignments as directed by dealership management

**Qualifications**
- High School Diploma or equivalent
- Minimum of three years of experience in the automotive industry
- Management experience in the automotive industry is preferred
- Proven ability to influence change and effectively lead projects
- Excellent communication, interpersonal and time management skills
- Ability to adapt to a changing environment and meet deadlines
- Proficient with CDK and Reynolds systems; ability to operate PC-based software, e.g. Excel, PowerPoint, Word
- Strong leadership skills
- Valid Ontario G Driver's Licence
- Clear Driver's Abstract
- Strong oral and written communication skills
- Automotive Technician’s License is an asset
- Strong oral and written communication skills

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**APPLY FOR A REWARDING CAREER TODAY**

**We thank all applicants for their response; however only those considered for an interview will be contacted.**

**#AWINJobs

  • Learning and Development Assistant

    4 days ago

    Markham, Canada Abacus Service Corporation Full time

    Description: Please use Job Title- Learning and Development Assistant Scope: Reporting to the GA Academy leader, you will collaborate closely with various business functions, including R&D, product management, engineering, services, and commercial teams. Your main responsibilities will include assisting with the collection of existing training materials...

  • Learning and Development Assistant

    4 days ago

    Markham, Canada Abacus Service Corporation Full time

    Description:Please use Job Title- Learning and Development AssistantScope:Reporting to the GA Academy leader, you will collaborate closely with various business functions, including R&D,product management, engineering, services, and commercial teams. Your main responsibilities will includeassisting with the collection of existing training materials and...

  • Service Technician/technician Assistant

    5 months ago

    Markham, Canada J&R Service & Sales Ltd. Full time

    As a **Service Technician/Technician Assistant** at J&R Service & Sales Ltd. / Hayden Lee Machinery, you will be joining a small team of other highly-trained technicians serving the metalworking industry in Ontario. **Responsibilities** - **You will**:_ - Work 40 hours a week (on average) - Diagnose, repair, inspect, maintain, assemble, and demo sheet metal...

  • Service Assistant

    5 months ago

    Markham, Canada BMW Markham Full time

    Service Assistant BMW Markham Markham ON L3R 5M2 **Summary** This position is responsible for greeting and assisting customers in the Service department. **Duties and Responsibilities** - Greets and directs customers to the appropriate personnel. - Understands verbal work orders and instructions. - Reads material such as detailed forms, standard memos or...

  • Realtor Assistant

    6 months ago

    Markham, Canada Service Maintenance Gelin Loic Full time

    **About us** Your mechanic takes care of the repair and maintenance of your construction machinery. It is also responsible for the maintenance of public works equipment and quarry machinery. '''Duties:''' - Assist clients in buying, selling, and renting properties - Conduct market research to determine property values - Create and maintain property...

  • Service Assistant

    2 months ago

    Markham, Canada BMW Markham Full time

    Service Assistant BMW Markham, Markham, ON L3R 5M2 Thinking about starting a career in automotive? This may be the perfect fit for you! Our Service Assistants at BMW Markham are the driving force behind our lot's impeccable appearance and organization. In this role, you will be responsible for greeting and assisting customers in the Service department....

  • Service Assistant

    5 months ago

    Markham, Canada Pfaff Automotive Full time

    Service Assistant Porsche Centre Markham Markham ON L3P 3M2 **Who We Are At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell,...

  • Executive Support Assistant

    3 weeks ago

    Markham, Ontario, Canada Le Lavender Catering & Food Service Ltd Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Le Lavender Catering & Food Service Ltd. As an Administrative Assistant, you will provide administrative support to our staff and management team.Key Responsibilities:Administrative Support: Provide administrative support to staff and management,...

  • Assistant Manager

    5 months ago

    Markham, Canada Le Cue Pool & Lounge Full time

    Job Summary: We are seeking a dedicated and dynamic individual to join our team as an Assistant Manager at Le Cue Pool & Lounge / Bao Babies. The Assistant Manager will work closely with the General Manager to ensure the smooth and efficient operation of the establishment. This role requires excellent leadership skills, a passion for exceptional customer...

  • Manager Assistant

    6 months ago

    Markham, Canada JINTAI Canada Consulting Ltd Full time

    We, Jintai Immigration, are a dynamic and innovative company, in order to adapt to the rapid development of the business, we are now inviting professionals with experience in administration and human resources management to participate in the company's diversification and drive our success. JINTAI commits to helping customers to study, work, and immigrate to...

  • Project Manager

    3 months ago

    Markham, Canada Corrosion Service Company LTD Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide...

  • Human Resources Manager

    5 months ago

    Markham, Canada Corrosion Service Company LTD Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide...

  • Administrative Assistant

    7 days ago

    Markham, Ontario, Canada DIAPLANS FINANCIAL SERVICE INC. Full time

    Job DescriptionWe are seeking an experienced Administrative Specialist to join our team at Diaplan Financial Service Inc. in a permanent position.About the RoleThis is an exciting opportunity for a highly organized and detail-oriented individual to provide administrative support to our team.Key Responsibilities:Coordinating Seminars and Events: Arrange and...

  • Assistant Manager

    6 months ago

    Markham, Canada Tim Hortons | Markham, ON Full time

    As Assistant Manager with Tim Hortons, you have an ownership mentality. Your role is to lead your Team to deliver operational excellence in all aspects of the business including customer service, employee management, and operational results. All Managers set the tone and lead by example. You are expected to be friendly and active, running the floor and...

  • Administrative Assistant

    3 weeks ago

    Markham, Canada Le Lavender Catering & Food Service Ltd Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - or equivalent experience - ** Work setting**: - Hospitality industry - ** Tasks**: - Assist with staff consultation and grievance procedures - Coordinate the flow of information within the team - Direct and control daily operations - Evaluate daily operations -...

  • Driver Helper/driver Assistant

    2 weeks ago

    Markham, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Markham, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Assistant Manager

    5 months ago

    Markham, Canada Cineplex Full time

    Work location: CPX Markham and VIP City: Markham What you will do: Part-Time Assistant Manager Cineplex’s Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies and look to bring their experience towards providing a fun and...

  • Service Assistant

    3 days ago

    Markham, Canada BMW Markham Full time

    Service Assistant - Contract BMW Markham, Markham, ON L3R 5M2 Thinking about starting a career in automotive? This may be the perfect fit for you! Our Service Assistants at BMW Markham are the driving force behind our lot's impeccable appearance and organization. In this role, you will be responsible for greeting and assisting customers in the Service...

  • Assistant Manager

    6 months ago

    Markham, Canada Tim Hortons Full time

    Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We are a small franchise...

  • Assistant Property Manager

    6 months ago

    Markham, Canada Dream Full time

    What will you do? Below are some of the primary responsibilities you will be taking on in this role. Of course, there will be more, but we can discuss those in person. With the guidance of the Property Manager, establish and maintain a professional working relationship with tenants by responding to all requests in a prompt and courteous manner. Respond...