Instructor, Service Training

6 months ago

Richmond Hill, Canada Mazda Canada Inc. Full time

**Work Location: Richmond Hill, Ontario**
**Work Arrangement: Hybrid (Richmond Hill Office/Home Office/Field Visits)**

At Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg. If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

Reporting to the National Manager, Technical Services, the Instructor, Service Training will conduct technical training in an engaging and positive learning environment for our Retail Partner Technicians, which will improve our customers experience and support service retention_._ Areas of instruction include correct maintenance and repair procedures, theory and operation of new technology, use of online service information system (MGSS) and operation of the Mazda Modular Diagnostic System (M-MDS). Occasional travel is required to Regional Offices as well as internationally for meetings or train the trainer educational sessions. Travel may also be required to various offsite college locations to conduct training for retail partners in the vicinity.

**Essential Duties include (but are not limited to)**:

- Conduct technical training in an engaging and positive learning environment for our Retail Partner Technicians, which will improve our customers experience and support service retention:

- Communicate all technical training schedules and information by posting on One.Mazda, MGSS and Mazda Brand Academy in English/French
- Support development of technical training courses and materials.
- Develop, prepare, update and post PDI sheets on MGSS.
- Facilitate, and instruct retail partner technicians in area of responsibility.
- Schedule virtual class sessions and classroom sessions (Regional and off-site facilities).
- Maintain course attendance and training records in LMS Create and track course evaluations.
- Maintain Regional Training facility, tools & equipment.
- Assist the Manager, Instructional Design with the MazTech Service Skills Competition, which includes preparing initial competition tests, rules, and vehicles for hands on competition, and supporting activities for the competition.
- Review new eLearning courses and provide feedback to the Manager, Instructional Design.
- Provide feedback to the Manager, Instructional Design on newly updated or developed Technical Training Virtual Classroom and in-person Classroom courses which includes the creation of PowerPoint Presentations, Guides, Hand-outs, on-vehicle activities, and course outlines.
- Provide input to the Manager, Instructional Design to create and maintain the Technician/ Master Technician Training plans and criteria to achieve Master Technician status which includes exams/hands-on testing and recognition.

**Qualifications **(Experience, Knowledge & Skills Required)**:

- Post-secondary education in Automotive Technician.
- 5 - 10 years of experience working as a licensed Automotive Technician.
- 3 - 5 years of experience as an Automotive Instructor preferred.
- Strong communication and leadership skills.
- Effective time management, strong organization, and ability to prioritize tasks.
- Completed or working towards Teacher of Adults qualifications.
- Some regional and international travel required.
- Bilingual (ENG/FRE) is an asset.

**Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.**

**Thank you for your interest in this position

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