Customer Service Representative
2 months ago
Bel-air Toyota is lookin for a **full-time New Car Delivery Specialist**
**WORK SCHEDULE IS FROM TUESDAY TO SATURADAY WITH FULL TIME HOURS**
**Position Overview**:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a New Car Delivery Specialist, you will be the last point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity for someone who enjoys helping others and has excellent communication and organizational skills.
**Responsibilities**
- Ensure that all vehicles ready for delivery has been properly detailed, licensed, fueled etcprior to the delivery time.
- Work with the sales team to ensure that all accessories and add-ons have been properly installed or provided in the vehicle.
- Review the customer’s past vehicle purchase history in order to tailor the delivery.
- Provide the customer with a re-delivery experience should they wish at another convenient time and location.
- Ensure that all paperwork needing to be completed is prepared for the customer prior to delivery and that all documents needing to be given are present.
- Perform a dealership orientation (tour) for each customer and book their first appointment.
- Collect all customer information that may be missing and obtain privacy act documents.
- Set up technology features on the vehicle such as navigation, cell phone, garage openers, seats etc
- Keep up to date with new vehicle technologies
- Educated customers about CSI
- Take pictures of each customer delivery
- Other duties as assigned
- Upsell products or services to maximize sales opportunities
**Requirements**:
- Valid driver’s license is required
- Fluent in French and English is required
- OMVIC license is an asset
- Excellent communication skills in English and French, both verbal and written
- Strong ability to communicate effectively with customers and provide exceptional service
- Proficient in data entry and navigating computer systems
- Sales-oriented mindset with the ability to upsell products or services
- Previous experience in customer service or related field is preferred
- Knowledge of phone etiquette and professional phone mannerisms
- Ability to multitask, prioritize, and manage time effectively
- Comfortable working in a fast pace environment and as a team
- Resourceful and self-sufficient
- Attention to detail
**What we offer**:
- Fair and competitive wage based on experience
- Co-paid benefits, including dental and health care
- Ongoing training
- A supportive and inclusive work environment
- Employee discounts in sales, parts and service
- Opportunities for career advancement within the company
If you are a customer-centric professional with a passion for the automotive industry, come join our team We are an equal opportunity employer.
We are an equal opportunity employer.
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Additional pay:
- Commission pay
- Overtime pay
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Wellness program
Schedule:
- 8 hour shift
**Experience**:
- Customer service: 3 years (preferred)
- sales: 1 year (preferred)
**Language**:
- French (required)
Licence/Certification:
- Driving Licence (required)
- OMVIC (preferred)
Work Location: In person
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