Learning Management Systems
3 weeks ago
The Canadian Centre for Professional Legal Education (CPLED) is a non-profit organization that offers the Bar admission program in Alberta, Manitoba, Saskatchewan, and Nova Scotia. To be called to the Bar, students must article and complete CPLED’s Bar admission program, Practice Readiness Education Program (PREP).
The Learning Management Systems (LMS) Specialist will act as a trusted systems advisor to CPLED staff, students, Facilitators, Assessors, Practice Managers, and Simulated Clients through system support and systems management. The Learning Management Systems (LMS) Specialist will be responsible for setting up courses in D2L.
Success in this position requires excellent interpersonal, communication, customer service skills; strong problem-solving and relationship building skills; project management skills; and solid technical skills with a variety of Learning Management Software Systems.
**Key Responsibilities**:
- Ensure the accurate setup of D2L courses (PREP, LRW, law societies’ supported courses, etc.). This includes content upload and release conditions.
- Ensure D2L is optimally configured, accurately maintained and users receive required training and support for their roles in the organization.
- Prepare, assign, and provide D2L access to students.
- Update D2L when there are changes to student’s enrollment status e.g., student deferrals, withdrawals, student returning to program.
- Maintain and update course calendars.
- Support grades transfer into the MemberPro student database system.
- Act as the primary troubleshooter for Bongo and provide reports as required.
- Coordinate all aspects of the setup for Foundation Workshops and Capstones(e.g., scheduling, student groupings).
- Assisting student and contractors with D2L technical questions.
- Monitoring technical questions and provide detailed summary to Program Manager.
- Creating and revising technical handbooks/manuals for internal and external stakeholders.
- Trouble shooting technical issues for internal staff and external stakeholders.
- Acting as a resource for staff for information and support on all related learning management systems issues.
- Ensuring D2L is optimally configured, accurately maintained and users receive required training and support for their roles in the organization.
- Working with CPLED’s staff to improve and develop methods of online delivery for their programs. Educational design experience is considered an asset.
- Working with CPLED’s learning management software support team at D2L to address technical issues and improve and develop methods for online delivery of CPLED’s programs.
- Cross-training with other LMS Assistants.
- Working on and completing additional projects as required.
**Requirements**:
- Ethical Behavior: Understand ethical behavior and business practices and ensure that one’s own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- Effective Communication: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
- Creativity and Innovation: Develop new and unique ways to improve the organization.
- Fostering Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Problem Solving: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
- Adhering to Timeliness: Commit to deadlines and meet them in a timely manner.
- Compassion For Others: Treat internal and external customers with dignity and compassion and work with customers to find solutions within the guidelines of CPLED’s policies.
**Qualifications**:
- Adequate knowledge of learning management systems and web delivery tools (preferably D2L, Bongo etc.)
- Experience with e-learning platforms, both asynchronous and synchronous.
- Strong work ethic with attention to detail and a sharp focus on the quality of work.
- Time management, prioritization, organizational, judgment and communication skills.
- Presentation and communication skills which convey confidence and credibility.
- Ability to manage high volumes of work accurately and efficiently.
- Strong teamwork skills.
- Solid customer service experience.
- Possess intermediate Microsoft Office 365 (Word, Outlook, Excel, etc.)
- Excellent time management skills managing multiple projects and urgent requirements.
- Ability to manage high volumes of work accurately and efficiently.
- Ability to meet deadlines under pressure, exercising solid judgement.
- Strong attention to detail and accuracy around data entry.
- Ability to work independently with mínimal supervision along with co
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