E-learning Product Specialist

7 days ago

Calgary, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun “

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

**The Role**:
The Product Education department is looking to hire a talented, positive, and detail-orientated e-Learning Product Specialist to join our growing team. This role is for someone who thinks bigger than traditional technical writing and wants the opportunity to shape the learning journey for our internal and external customer base utilizing the PBS Academy.

As an e-Learning Product Specialist, you will be responsible for partnering with other PBS departments to test software, storyboard videos, write technical documentation, and other interactive learning material to teach our dealership customers and internal staff the features and functionality of the PBS software.

**Responsibilities**:

- Proactively research new software releases to update Product Documentation.
- Communicate complex features in a compelling, clear, and effective way.
- Monitor the product lifecycle and coordinate course content updates.
- Storyboard engaging course content for the PBS Academy.
- Maintain project documentation and course folders.
- Understand automotive dealership processes related to software features to communicate the benefits of the PBS software effectively.
- Develop and manage educational content for internal certifications.
- Facilitate Certification Presentations (minimum one certification required).
- Provide product training when needed.
- Develop product-related content for marketing and sales materials.
- Collaborate with other PBS departments to create content.
- Act as a PBS software advocate.

**Qualifications**:

- Have excellent verbal and written communication skills (English).
- Strong organizational skills with great attention to detail.
- Action-oriented, multi-tasker who excels in a multi-project environment.
- Ability to embrace variety, structure, change, and innovation.
- Works well both with a team and independently.
- Previous customer service and dealership experience will be considered an asset.
- Computer proficiency in Microsoft Office Suite - web.
- High school diploma.

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development.
- The opportunity to travel.
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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