Account Manager

4 days ago

Winnipeg, Canada Broadview Networks Full time

Salary: Base Salary plus Quarterly Bonus
**Driving Business Outcomes with Technology**
Broadview Networks helps organizations improve productivity through the implementation and support of technology while Broadview Academy improves staff productivity by helping people use the technology. With both a downtown and Taylor Avenue location in Winnipeg, we take pride in our outstanding response record for both remote and onsite support. Being awarded a Manitoba Top Employer for 2021 speaks to the priority we put on people; our staff and our customers come first. As an employer, we are committed to creating a workplace that s inclusive, diverse, and equitable.

**Broadview Networks is a Social Purpose Innovator Company**

We exist to foster an equitable workforce to deliver secure solutions with a low-carbon footprint.

**Purpose of Position**

To close sales by servicing your assigned territory and converting Sales Qualified Leads (SQLs) to won deals.

**Department**

Sales & Marketing

**Division**

Support & Managed Services

**Work Location**

Broadview Networks
- Taylor Office

**Work Hours**

Monday to Friday 8:30am to 5:00pm CST

**Reports To**

Director, Sales & Marketing

**Direct Reports**

Possible Sales Assistant / Sales Associate

**Minimum Work Experience**
- 3 years of corporate sales experience.
- Information Technology sales experience is an asset.

**Education Requirements**
- A postsecondary diploma, or degree, or equivalent experience.

**Job Role Responsibilities**
- Convert Marketing Qualified Leads (MQLs) to won deals.
- Achieve sales targets by closing deals from new and existing customers.
- Build high value relationships with decision makers through regular communication and meetings to ensure their technology needs are addressed.
- Manage assigned accounts and opportunities by performing portfolio review, cross-selling, and up-selling activities.
- Work efficiently with technical pre-sales to provide timely and accurate product and services quotes.
- Work efficiently with Sales Assistants, Sales Associates, and Marketing to mutually achieve sales department goals.
- Contribute to collaborative efforts for organizing promotional events.
- Engage in professional development including sales and solution training.
- Update our Customer Relationship Management (CRM) system with accurate client and opportunity information.
- Ensure overall client satisfaction by being a client advocate and escalating issues as required.
- Manage daily administrative tasks
- Other Related Duties as assigned.

**Job Role Success Criteria**
- Assigned Key Performance Indicators (KPIs).
- Net New MRR indicator
- Individual Won Deals Indicator
- MRR Portfolio Indicator
- Opportunity Management Indicator
- Total Pipeline Indicator
- Cross-sell indicator
- Referral indicator
- Win-Loss Ratio indicator
- Customer Satisfaction Rating KPI.
- Training Schedule Completion
- Timesheet & Absence Ratio KPIs.
- Direct Manager Assessment & Feedback.
- Adherence to Employment Policies.
- Adherence to Health & Safety Policies including Covid-19 Vaccination Policy.
- Adherence to Office Security Policies.

**Qualifications**
- Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
- Proven experience with developing long-term customer relationships.
- Track record of achieving targets and business objectives
- Understanding of sales and marketing concepts and strategies and ability to stay current on these topics.
- Must have knowledge of IT industry products and services.
- Experience with Customer Relationship Management (CRM) systems
- Access to a vehicle for personal transportation throughout Winnipeg and rural Manitoba.

**Skills**
- Must be self-motivated and confident with a desire and aptitude of meeting and exceeding targets.
- Proficient in the English language, excellent written and oral communication skills.
- Excellent interpersonal skills and ability to work with clients and co-workers in a professional manner with a positive, can-do disposition.
- Proficient in business communication, including writing, editing and formatting skills.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability and willingness to adapt to processes and a drive to learn.
- Great attention to detail. Staying focused during highly repetitive tasks.
- High comfort level with approaching, educating, and sharing knowledge with customers.
- High levels of patience and tolerance.
- Driven personality with an extroverted and confident approach to working with customers.
- Ability to work in a dog friendly workplace.

**On Boarding / Training Requirements**
- Up to 3 months on boarding requirement to work independently.
- Sales Department Policies & Procedures.
- Training & Certification Requirements:

- ConnectWise Manage
- Sales Rep
- Service
- ConnectWise Sell
- Sales Rep
- VCIO Toolbox
- Microsoft Teams
- Microsoft SharePoint Online
- Accessible Workplace
- Cybe

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