Desktop Tech Ii

4 weeks ago

Burnaby, Canada CompuCom Systems, Inc. Full time

Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Desktop Technician II to join our team.

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians
- that’s where you come in Your role will include unparalleled technical support for one of our clients, allowing them to experience the best support available within the industry.

What We Need & What You'll Do (Responsibilities):

- Test and image desktops and laptops.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to set up, configure and add all hardware.
- Assist client internal IS technicians with large IMAC’s.
- Provide technical support to end-users via telephone and in person.
- Assist in developing and documenting improvements to current processes. Assist coworkers in the resolution of end-users’ technical issues.
- Manage (Service Now / Clear vision) ticket queue constantly throughout the day.

Who You Are (Qualifications):

- High School Diploma or GED required.
- A+ Certification Required.
- At least 3_ _years of hands-on technical knowledge of laptop and desktop design and software installation.
- Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years’ experience in a break/fix environment. Able to lift heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.

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