Warehouse Supervisor
3 days ago
**JOB SUMMARY**
The role of the Warehouse Supervisor is critical in the day-to-day operation of the Warehouse. Ensuring all customer needs are met and all tasks are completed efficiently and safely are two of the most important responsibilities of the Warehouse Supervisor. Dealing with staffing and performance, the Warehouse Supervisor is directly responsible for ensuring all work is completed in a timely manner.
**ESSENTIAL JOB FUNCTIONS - Duties and Responsibilities**
OPERATION SUPERVISION - 50%
Ø Ensure the efficient and cost-effective operation and utilization of the facility
Ø Coordinate Inbound Deliveries to optimize staff and facility utilization
Ø Oversee all warehouse services including receiving, storing, shipping, handling; returned/damaged goods, maintenance, and administrative activities
Ø Ensure facility and equipment are maintained and repaired as required
Ø Keep teams up to date with daily operational issues, priorities, etc.
Ø Balancing overtime / agency use
Ø Deal with performance issues and consult with HR / Management guidance for complex issues
Ø Comply with all Health & Safety programs to ensure the safety of all personnel, equipment and property
Ø Assist when needed with the loading or unloading of trailers
ADMINISTRATION - 35%
Ø Aid customers with inventory issues when there are discrepancies in inventory
Ø Provide coverage for Warehouse Administration team
CUSTOMER SERVICE - 15%
Ø Respond to customer inquiries and concerns
Ø Escalate customer issues to Manager quickly when necessary
Ø Demonstrate tact and diplomacy when communicating directly with customer representatives
Ø Other duties as required by your Manager
**SKILLS AND PERSONAL ATTRIBUTES**
Ø Excellent verbal and written English communication skills
Ø Strong and proficient computer skills including Microsoft Office Suite
Ø Collaborative team player
Ø High level of attention to detail and accuracy with lot numbers and product names
Ø Strongly motivated with strong time management and organizational skills
Ø Flexible to changes in daily tasks when time sensitive requests arise
Ø Strong problem solving skills
Ø Cheerful and professional manner in all aspects of internal and external customer relations
Ø High energy and upbeat personality
Ø Desire to learn
**EXPERIENCE**
Ø One year of successful experience in an administrative role including customer service, billing, and directing inquiries
Ø Intermediate to Advanced level in Microsoft Excel
Ø Knowledge of dangerous goods and storage procedures for such products considered as asset
Ø Ability to operate High Reach, Forklifts, and scissor lift for inventory counting considered an asset
Ø One year experience with warehousing and transportation.
**EDUCATION**
Ø Minimum high school diploma
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
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