Customer Service

3 weeks ago


Winnipeg, Canada ADFAST Full time

Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.

Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple software, machines and highly automated production lines. True to our pioneering spirit, what sets us apart and reflects our DNA is imagination, ingenuity, boldness, innovation as well as excellence in chemical and mechanical engineering. Adfast was recognized for its overall performance and continued growth by receiving the prestigious Canada's Best Managed Companies award. Today, Adfast is a privately held company with nearly 185 employees and 11 offices.

**Adfast is currently seeking a Customer Service Agent & Logistic Agent in Winnipeg, MB.**

**Job descriptions**

Under the responsibility of the VP Customer Centers, the Customer service & Logistics agent is responsible of managing incoming and outgoing goods and processing customer orders.

**Working Conditions**:
Schedule: Monday to Friday, 40 hours per week. On site

Status: Permanent

Benefits: Group insurance, 401K program

**Main tasks and responsibilities**:

- **Inbounds and outbounds management**_
- Prepare goods in the warehouse for customer orders
- Receive goods from suppliers
- Receive goods from our manufacturing headquarters
- Replenish shelves and place products in the warehouse and in the front-store (Adstore)
- **Customer service**_
- Handle customer requests
- Follow up on customer requests
- Make changes to orders if necessary
- Manage complaints if necessary
- **Customer orders**_
- Receive and enter orders in our ERP system
- Verify the accuracy of products, quantities, and prices
- Register and approve orders originating from our B2B e-commerce platform
- Verify transport and delivery modalities
- Contact carriers who deliver the goods
- Complete documentation for carriers
- Confirm customer orders
- Create quotes according to customer needs
- Process the return of goods when necessary
- Receive payments
- Participate in the continuous improvement of customer service practices

**Requirements**:

- Have relevant sales or customer service experience
- Excellent verbal and written communication skills
- Possess or be willing to obtain a valid forklift operator's license
- Proficiency in the Office suite (Excel, Word, etc.)
- Knowledge of SalesForce CRM (asset)
- Ability to work physically for several hours

**Desired skills**:

- Ability to multi-task and prioritize
- Hard working and ambitious
- Demonstrate dynamism, positivism and enthusiasm
- Ability to communicate and exchange information in a professional manner, both verbally and in writing
- Ability to manage stress and to adapt to changes
- Ability to solve problems, analyze and follow-up
- Teamwork and communication skills
- Organized and structured
- Punctual and diligent

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Profit sharing
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: One location


  • Customer Service

    1 week ago


    Winnipeg, Canada On Time Service Corp Full time

    **WATCH & JEWELLERY SERVICE - HUDSON'S BAY St. Vital WINNIPEG** As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: - watch battery installation, - strap & band installation and adjustments - minor on-site repairs - assess customer needs and offer appropriate service advice - encourage sales...

  • Customer Service

    3 weeks ago


    Winnipeg, Canada Pixel Kaya Full time

    **What we commit to you**: - Hybrid office with remote flexibility - Weekly Pay and Uncapped Commission - $60k plus first year average income - Residual Income - Exceptional commission rates - Trips, Training Incentives/Events and other benefits - Paid Training **Requirements**: - An upbeat, positive attitude - Willingness to go that extra mile for your...


  • Winnipeg, Canada Perimeter Aviation Full time

    **Position Summary** Reporting to the YWG Base Manager, the Customer Service Supervisor is responsible to provide day-to-day supervisory support in the direction of operational and technical support to both the inbound call centre representatives and check-in service representatives, ensuring that effective and prompt customer service is provided at all...


  • Winnipeg, Canada United West Mississauga Full time

    United West's Winnipeg office specializes in Customer Service and enhancing the consumer experience. We are fortunate enough to be partnered with some of Canada's most well-known brands. Our focus is on developing and maintaining relationships in order to create long-lasting customers. None of this work would be possible without our Customer Service team....


  • Winnipeg, Canada MacDon Industries Ltd. Full time

    **PURPOSE and SCOPE** Reporting to the Director of Global Parts Sales and Support, this position is responsible for providing excellent customer service to all stakeholders of Westward Parts Services Ltd. by leading the Customer Service team and ensuring efficient and productive operations. **RESPONSIBILITIES** - Lead and mentor the Customer Service Team;...


  • Winnipeg, Canada Midas MADDEN Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities**The Part-Time Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales...


  • Winnipeg, Canada Midas MADDEN Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities**The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...


  • Winnipeg, Canada Midas Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...


  • Winnipeg, Canada City Mix Full time

    City Mix is currently looking to fill a Dispatcher/Customer Service position **Responsibilities**: - Coordinate, schedule and dispatch drivers according to customer requirements - Interacting with customers - Answering all customer calls - Filling out customer order cards and entering orders into dispatch software - Calculate quantities, provide pricing...


  • Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...


  • Winnipeg, Canada Brenntag Full time

    **CUSTOMER SERVICE ADMINISTRATOR**: Our team in **Winnipeg** currently has an opening for a **Customer Service Administrator** **YOUR ROLE & RESPONSIBILITIES**: - Provides general administrative support to the Alberta District Manager and Vice President - Oil & Gas; - Handles all incoming telephone calls and queries and redirect calls as required; - Sorts...


  • Winnipeg, Canada Northern Property REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...


  • Winnipeg, Canada Northview Apartment REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play...


  • Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...


  • Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...


  • Winnipeg, Canada Northview Apartment REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play...


  • Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...


  • Winnipeg, Canada Northview Apartment REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play...


  • Winnipeg, Canada Smartrend Manufacturing Group Full time

    CUSTOMER SERVICE COORDINATOR *** **WHO WE ARE** As one of Manitoba’s fastest growing companies, Smartrend Manufacturing Group (SMG), Inc. through our various divisions, is increasing safety in the school bus industry and reducing emissions in the electric vehicle charge systems arena. We work on exciting, patented, innovative technology that impacts our...


  • Winnipeg, Canada Calm Air Full time

    **POSITION TITLE**: Customer Service Agent **LOCATION**: Winnipeg, MB **STATUS**: Part Time - Term **START DATE**: Immediately : Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger...