Service Adviser

6 months ago

Edmonton, Canada GM Full time

Don Wheaton Service Department is looking to add a new **Service Advisor** to our team of professionals

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers.

**Job Duties**:

- Work with customers to understand their needs.
- Work with customers to answer questions or concerns.
- Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
- Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
- Assist in selling recommended maintenance and repairs based on issues identified by our technicians.
- Contact customers with updates on their repairs and when service is completed.
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Ability to problem solve and high attention to detail.
- Loves a fast pace environment.
- Computer skills and understanding of technology.
- Experience with CRM software is considered an asset.

**Why Work for Don Wheaton Service Deparment**:

- Comfortable work environment.
- Opportunity to grow.
- Commission based pay based on personal performance.
- Competitive benefits and PTO.
- Go to our website to see more about our company and the many reasons why you will want to work for us_
- We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest_

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