Manager, Homeowner Care

1 week ago

Vancouver, Canada Anthem Properties Full time

You exemplify good people skills and are a positive influencer. Your strong communication skills make you approachable and great at conflict resolution. You know the real estate market and the players.

**You**
- Appreciate the importance of strong relationships and know how to build them
- Are a calm, detailed, problem solver
- Enjoy working in a fast-paced environment
- Have excellent time management and organizational skills

**You will**

Provide Oversight, Leadership and Management, when completing:

- **Inspections/Inventory**
- Conduct initial inspections on homes to the established Anthem Standard
- Complete any subsequent sign off inspections
- Ensure the inventory homes are in good condition and the bi-monthly reviews are occurring
- Review common area of unsold projects to ensure the project is being maintained
- Ensure the OneNote file is up to date in real-time
- **Project Set up**:

- Draft Homeowner manual with Conasys
- Ensure deliverables are available and ready for distribution
- **Orientations**:

- Ensure homes are ready for orientation
- Complete orientations as per the Homeowner Care (HOC) Process
- Enter deficiencies from orientation into Conasys
- Follow up with trades to confirm the work is complete
- Prep deliverables for closings
- **Possession**:

- Coordinate final cleaning of a home
- Review homes to ensure ready for possession
- Complete key turnovers, as per the HOC Process
- **Service Requests**:

- Review Service requests, as requested by HOC Sr Coordinator
- Meet with homeowners, strata councils and property managers, as required
- Common area reviews before first conveyance in building/block
- Work with the Sr HOC Coordinator to ensure all common area repairs are complete

**You have**
- A minimum of 3 years relevant experience
- Knowledge of, and are familiar with, New Home Warranty 2-5-10
- A general knowledge of construction
- Working knowledge of Microsoft Office
- Strong organizational skills
- Effective communication skills, both written and verbal
- A reliable vehicle available daily

**We have**
- Great, diverse, authentic people
- Unlimited career growth opportunities
- Mentorship from the ‘best in the biz’
- A Corporate Giving Strategy supporting community development
- Annual salary reviews and performance bonuses
- 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program
- An Educational Assistance Program
- A ‘dress for your day’ policyand more

**Salary**
- $80,000 - $95,000 per year estimated, based on experience

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved and coaching is continuous.

Founded in 1991, Anthem is a team of more than 800 people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed - alone or in partnership - more than 385 residential, commercial and retail projects across western North America. Anthem’s growing residential portfolio includes over 41,700 homes that are in design, under construction or completed and sold or managed by Anthem, from master planned mixed-use residential and multifamily, to townhome, rental and single-family communities. Anthem owns, co-owns, manages or has previously owned over 11.5 million square feet of retail, industrial and office space. Anthem has developed more than 60 communities across 9,800 acres of land in Alberta, British Columbia, Ontario and California.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.

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