Customer Accounts Manager

2 weeks ago

Vancouver, Canada Unico Power Corporation Full time

**Customer Accounts Manager - Vancouver, British Columbia**

Based in Vancouver, Unico Power Corporation is seeking a detail oriented and organized leader to manager our customer operations in the Vancouver Region.

Unico Power is a clean technology company. We are a leader in Intelligent EV charging and Energy Management Systems (EMS) that specializes in solutions for multi-unit residential properties. We provide smart, transparent solutions to the challenges of tomorrow.
**Who we are**:
We’re innovators, developers, system designers, problem solvers, we’re the self-proclaimed pioneers of the digital age.

Our ideas come from a place of change. To build a smart system, you need a smart foundation, a good group of people who want to get things done, and a message that stands out in this wacky, wild world we live in.

We believe that building a better future starts from ground zero. That means putting the work in, aiming high, and sticking to our guns.
**What it is like to work here**:

- We offer exciting work in a friendly collaborative environment.
- We are an organization that is at the forefront of Energy Management systems.
- We offer flexible hours and a hybrid work environment.
- We are committed to providing a diverse, equitable and inclusive workspace.
- You will be part of and have an opportunity to learn from a team of world class experts solving challenging problems.
- We value transparent communication, teamwork, and a hands-on approach.

**What success in this role will look like**:

- Achieving on-time and compliant emissions reporting,
- Effective management of large amounts of data and complex requirements,
- Measurable reduction in the time to do emissions reporting by providing feedback to the development team,
- Improvement in the functionality of our emissions management software.

**What you will be doing**:
This role will work directly with and be the key point of contact with our customers who range from property managers to development corporations to individual EV charging customers. You’ll report into the Business Intelligence Leader and be accountable for customer satisfaction. You’ll work with all the Unico Power teams from development to accounting to field and address customer concerns. This role will grow quickly and will include a bigger team, so management of others is something you’ll need to be prepared for.
- Active Contract Administration to ensure timely approval of and updates to contracts,
- Manage and update the customer information and contact tracker,
- Field, manage, and close customer account and contract issues on a day-to-day basis,
- Liaise with internal team to ensure proper pre and post sales service, and
- Communicate customer feedback to other internal teams.

**What you bring**:

- Must have demonstrated the ability in previous roles to manage multiple issues concurrently,
- Must be detail oriented and extremely well organized,
- Experience working with customers - either through sales or support (and yes - retail counts)
- You need to be able to figure things out without an extensive internal support team,
- Ability to solve problems and manage issues in uncertain situations and environments,
- You must be adaptable and accept sometimes being comfortable being uncomfortable,
- You must respect everyone - everyone.

**Preferred Qualifications**

We are not selecting based on what you have done, but rather on what you will do. That said, possession of the some of the following qualifications and experience would be an asset that helps both you and Unico Power succeed:

- We're a clean technology company so a desire to work in a company that is focused on a sustainable future is key,
- A class 5 drivers license and access to a vehicle on a daily/regular basis to attend customer meetings,
- Experience with administration of contracts,
- Start-up experience would ensure you know what to expect.

**Next steps**:
The future has our name written on it, and we’re walking that road to the end. We’ll handle the twists and turns, and all the bumps along the way. The point is, our engines are roaring loud, and we’re putting our pedal to the metal.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We are abiding by all regulations of the Vancouver health authority

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please describe a specific example of when you utilized your critical thinking to resolve an issue and what were the results, what would you do differently next time.
- Tell us about a difficult customer interaction you had, what did you do, how was it resolved?

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