Food & Beverage Manager - Pickering

5 months ago

Pickering, Canada Great Canadian Full time

**Pickering Casino Resort is seeking a Food & Beverage Manager**

Reporting to the Director, Food and Beverage, the Food & Beverage Manager is responsible for managing the entire restaurant department, including but not limited to, restaurants, room service, banquet facilities and overall guest dining experience. The Food & Beverage Manager is accountable to ensure all restaurant areas are operating smoothly and efficiently. Responsible to provide support and guidance with any arising issues within their designated areas with prompt response times. Provides highest level of customer satisfaction while effectively contributes to a safe and welcoming work environment for all team members. Motivates, leads by example, and provides a learning environment. Ensures adherence to all policies and procedures.

**Successful applicants will demonstrate the following qualifications**:

- Manages the restaurant department, including restaurants, room service, banquet facilities and guest dining experience;
- Strong knowledge and experience in conflict resolution and resolving complaints and/ or issues;
- Ensures policies and regulations are adhered and practiced;
- Promotes and demonstrates strong knowledge of restaurant menus and maximizes revenue opportunities, including promoting and marketing menu items;
- Ensures all IT systems, fixtures, fittings, etc., meet the required standards;
- Reports all issues affecting departmental operations, including but not limited to, defects, repairs, hazards, etc.
- Effectively manages restaurant supervisors including conducting performance reviews, corrective actions, attendance management, training, identifying development opportunities and provides support to guide, motivate and direct respective team members;
- Manages costs and resources within company budgets and reporting any discrepancies;
- Conducts retinal departmental inspections;
- Develops communication implementation plans to optimize performance of entertainment, promotions and special events; maximizes awareness and participation from team members and guests.
- Liaises with marketing operations team members to report on site marketing results (e.g., event revenue, implementation strategies, best practices, guest and team member feedback, etc.)
- Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction
- Contributes to annual site marketing plan and budget; maintains budgeted loyalty and promotional costs for campaigns and special events, including advertising.
- Liaises and communicates effectively with all appropriate operational department heads.
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators.
- Ensures compliance with licensing laws, health and safety and other statutory regulations.
- Performs other duties as assigned or directed.

**Minimum Qualifications**:

- High School Diploma; Post secondary education in marketing, tourism, hospitality, public relations, advertising or management is an asset;
- Minimum 6 years of hospitality and restaurant experience;
- WHIMIS Certification and/ or Food Safety Training is required;
- Experience supervising in a unionized environment is an asset;
- Must have experience in managing staff within a service environment, preferably with 200+;
- Must have QA Level 3 Award in supervising Food Safety in Catering;
- Fluent in English, both written and verbal;
- Computer literacy in MS Office;
- Must be able to obtain and maintain a Category 1 AGCO license and Smart Serve Certified.

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