Practice Manager

6 months ago

Peterborough, Canada VetStrategy Full time

Kawartha Veterinary Emergency Clinic (KVEC), located in Peterborough, ON is considering energetic and passionate applicants for a hands-on Practice Manager (PM) to help drive profitable future growth and organizational development.

At KVEC, we care for those who can’t speak for themselves with a focus on collaboration, compassion, and the pursuit of excellence in veterinary medicine. In 2020, the clinic expanded in space, relocating to a beautiful new facility to ensure we have increased capacity to serve our community. We are an American Animal Hospital Association or AAHA Accredited facility and strongly believe in the care we provide our patients. Our continued focus is to treat our patients and their owners with the love and care they deserve, because it’s also what we would want for our own pets. In a perfect world, pets would never need emergency care. But when they do, we are a team of dedicated, passionate veterinarians and support staff that will be there when they need us.

This Practice Manager will report directly into to the Operations Director and will partner closely with the Medical Director.

**Leadership**
- Directly oversees all operations and business activities and leads staff for all departments.
- Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.
- Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
- Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital.
- Organizes and conducts staff meetings. Meets regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends corporate meetings.
- Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
- Oversees the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director.
- Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.
- Collaborating on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director.
- Works closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital
- Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
- Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward moving culture

**Strategic Orientation**
- Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
- Understands, participates and supports planned marketing events, and programs and ensures that the hospital staff utilizes marketing tools, materials, events and programs.
- Identifies and executes short
- and long-term plans for growth, including addition of new services, recruitment of doctors and other key team members, pricing strategy, space optimization, and acquisition of new equipment.

**Financial Analysis & Planning**
- Responsible for accounting and finance processes within the hospital, as well as creation of an annual operating budget built to achieve overall revenue growth and profitability. This budget is created and monitored in collaboration with the medical director and VetStrategy operational support.
- Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends, and oversight of daily cashouts and collections.
- Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
- Manages the P&L in collaboration with the Operations Director. Responsible for meeting and exceeding expected financial results in collaboration with upper leadership
- Reviews accounts receivable to confirm proper and timely processing.
- Responsible for payroll processing on a biweekly basis or as needs arise

**Business Operations**
- Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
- The PM will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
- Partners effectively with VetStrategy and technology providers to support and enhance hospital activitie

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