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Tour, Retail

4 weeks ago

Kingston, Canada Parks of the St. Lawrence Full time

**TOUR, RETAIL AND ADMISSIONS SUPERVISOR, KINGSTON PENITENTIARY**

COMPETITION No: 2023-SLPC-1219

CLASSIFICATION: Merchandiser 4

COMPENSATION GROUP: OPSEU - Administrative

SALARY RANGE: $21.18 to $22.48 per hour

PERIOD OF EMPLOYMENT: April to November

Group 3 seasonal recurring

HOURS OF WORK: 36.25 hours per week

DIVISION: Kingston Penitentiary

LOCATION: Kingston, Ontario

POSTING DATE: March 3, 2023

CLOSING DATE: March 17, 2023

AREA OF SEARCH: OPEN

**WHAT CAN I EXPECT TO DO IN THIS ROLE?**

You will:

- Carry out lead hand and operational duties in a fast-paced historical tour operation
- Provide day-to-day group leadership to retail, admissions, and tour guide staff to ensure the smooth execution of historical tours and a superior customer experience.
- Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

**HOW DO I QUALIFY?**

MANDATORY:

- Valid Ontario Class G driver’s licence or equivalent to drive on Ontario highways.

KNOWLEDGE AND EXPERIENCE:

- You have knowledge of and experience in hospitality or tourism industry, event management, merchandising, and general retail to support the efficient operation of a historical tour operations which includes a retail component.
- You have experience planning day-to-day staffing schedules, ensuring adequate numbers of staff are scheduled for each shift.
- You have knowledge of the operation of computer and software programs, cash registers and computerized point-of-sale registers, and cash handling.

COMMUNICATION AND CUSTOMER SERVICE SKILLS:

- You have advanced oral communication skills, tact, and diplomacy to effectively communicate with staff, the general public, interest groups, service providers/contractors and other Ministries/Agencies.
- You have knowledge of customer service practices to handle client requests and solve problems.
- You possess a personal commitment to excellent customer service.

PROBLEM SOLVING AND ANALYTICAL SKILLS:

- You have strong analytical and problem-solving skills to assess workload demands and operational capabilities, troubleshoot problems and resolve client issues and complaints.

LEADERSHIP AND TEAMWORK SKILLS:

- You have strong leadership skills to provide leadership and guidance to subordinate staff by assigning and monitoring work, providing training on various programming and procedures, systems, and types of equipment, and providing input to performance appraisals.
- You have the ability to work in a team environment and to work under pressure.

**WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?**
- Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
- Supportive team environment
- Staff discounts
- Employee and Family Assistance Program (EFAP)
- Option to join an excellent pension plan
- Paid benefits
- Percentage paid in lieu of vacation and statutory holidays

**HOW TO APPLY**:
2. Your cover letter and resume combined should not exceed five (5) pages.

3. Customize your cover letter and resume to the qualifications listed above. Using concrete examples, you must show how you demonstrated the requirements for this job.

4. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

**REMEMBER: THE DEADLINE TO APPLY IS 11:59 PM ON FRIDAY, MARCH 17, 2023.**

**WE THANK ALL CANDIDATES FOR APPLYING, BUT ONLY THOSE SELECTED FOR FURTHER SCREENING OR AN INTERVIEW WILL BE CONTACTED.

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