Human Resources Advisor

4 weeks ago

Ottawa, Canada Hydro Ottawa Full time

By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve.

Our work means all the activities that make up our lives - at home, at work, at play - are there when we need them.

That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we may have the opportunity for you.

JOB SUMMARY

The Human Resources Advisor is the first point of contact for providing Human Resources services to internal clients and is responsible for effectively resolving employee inquiries in a timely manner and with considerable independence, discretion, judgement and initiative. The Human Resources Advisor is also responsible for ensuring client satisfaction is at the core of every decision and behavior.

MAJOR RESPONSIBILITIES

Follow communication “scripts” when handling different topics

Identify client’s needs, clarify information, research every issue and provide solutions and/or alternatives utilizing applicable policies, procedures and guidelines

Support employees and People Leaders with employee benefits, pension enrolment, beneficiary designation, recruitment process, absence, labour relations, safety, training and any other HR key processes

Perform basic HR transactions with quality assurance in HR Technology (including Workday) as required

Escalate client’s enquiries to Tier 3 Centre of Expertise Specialist or in other cases to the HR Partner as per established procedures

Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures

Seize opportunities to promote self-serve portals as well as Human Resources programs. policies and procedures

Build sustainable relationships and engage clients by going the extra mile

Maintain an effective “bring forward” system to support the day to day enquiries to ensure timely follow up

Update job knowledge by reading HR policies, procedures and participating in educational opportunities

Ensure calls are answered as per established service delivery standards

Perform data analysis and reporting

Keep abreast of changes to policies, processes and procedures

Maintain key data for reporting purposes

Perform other related duties as required

EDUCATION AND EXPERIENCE

Post-secondary education in a related field, preferably Human Resources or Business Administration

Minimum 1 year of relevant experience preferably in a Human Resources environment

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements

Previous experience in a client support role

General knowledge of Human Resources policies, processes and systems

Experience in providing excellent client service

Effective communication skills including active listening skills

Familiarity with Service Centre call tracking system and practices

Familiarity with HR processes and systems

This is a management group opportunity and salary will be commensurate with qualifications.

**Location**:
Ottawa, ON

**Pay Range Minimum**:
$56,847.56

**Pay Range Maximum**:
$85,324.68

**Posting End Date (if applicable)**:
April 10, 2023

Applicants must be legally entitled to work in Canada.

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