Coordinator, Ticket Operations

1 week ago

Edmonton, Canada Oilers Entertainment Group Full time

**About Oilers Entertainment Group**:
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to **WIN. ON and OFF the ICE.**

**Role Summary**:
Reporting to the Manager, Rogers Place Box Office, the** Coordinator, Ticket Operations** will be responsible for the execution and coordination of various operational tasks to support ticketing campaigns and products across all OEG brands including the Edmonton Oilers, Edmonton Oil Kings, Live Entertainment, and ICE District events. The Coordinator, Ticket Operations, will be expected to be knowledgeable of daily and seasonal recurring tasks, and support the Ticket Operations and Box Office Operations teams on the various projects and events they support.

**Core Responsibilities and Duties**:

- Assists with ticketing issue resolution and trouble-shooting
- Provide additional assistance with internal ticket bookings across all brands
- Coordinates, manages, and executes weekly deliverables including but not limited to OEG Gaming prizing, ticket donations, SuitePro order fulfillment
- Help create and maintain shared group databases in Microsoft OneNote in conjunction with the Manager, Rogers Place Box Office.
- Support the Ticket Operations team with the accurate programming and auditing of events and price codes within the Archtics ticketing system
- Assists in creating educational materials for internal/external stakeholders for Archtics, Account Manager, Host and other ticket related processes including sales campaigns, relocation and voucher redemptions
- Support the daily operations of the box office, including assisting with opening, closing, and general practices
- Provides exceptional level of customer service to internal customers, including Brand teams and Ticket Sales and Service groups, which ultimately supports our external customer base
- Other duties as assigned

**Education, Experience and Skills**:

- Bachelor’s Degree preferred, or minimum three years professional work experience equivalent in an administrative role
- High level of proficiency with Microsoft Office programs (OneNote, Excel & Word)
- Demonstrated exceptional organization, time management, and attention to detail
- Strong verbal and written communication skills
- Excellent interpersonal skills and customer service
- Passionate about a career in the sports and entertainment industry
- Must be able to work select Oil Kings game nights, some Oilers game nights, and other live events as directed, which includes nights, weekends, and holidays
- Prior ticketing experience will be considered an asset
- Experience with Archtics/Host/Tm1, SuitePro and Microsoft Dynamics CRM will be considered an asset

**What’s in it for you?**
- 100% Employer Paid Benefits + RSP Matching Program
- Oilers, Oil Kings, and Live Entertainment Ticket Options
- Healthcare and Lifestyle Spending Account Options
- On-Site Parking and Transit Allowance
- On-Site Gym
- Beautiful Office Space located Downtown Edmonton within Rogers Place - with easy access to the LRT
- Social Work Culture + Employee Events

**Next Steps**:
Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team.

**Stay in Touch**

**Experience**: Preferred
- 3

  • Specialist, Ticket Operations

    4 months ago

    Edmonton, Canada OEG Sports & Entertainment Full time

    **About OEG**: OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG...

  • Representative, Ticketing

    1 month ago

    Edmonton, Alberta, Canada teamworkonline Full time

    About OEG Sports & Entertainment: OEG delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the five-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, the AHL's Bakersfield Condors and operates Rogers Place, the new home...

  • Operations, Logistic Coordinator

    4 months ago

    Edmonton, Canada RGO Products Full time

    **OPERATIONS LOGISTIC COORDINATOR OPERATIONS_ _ **Position Type**: Full-time, Permanent **Location**: Edmonton, AB **ABOUT RGO** Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more. RGO is a privately held business in Calgary, Canmore, and Edmonton. We were founded in 1966 in Calgary with roots selling...

  • Operations Logistic Coordinator

    3 months ago

    Edmonton, Canada RGO Full time

    **ABOUT RGO** Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more. RGO is a privately held business in Calgary, Canmore, and Edmonton. We were founded in 1966 in Calgary with roots selling typewriters! Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest dealership in...

  • Maintenance Operations Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada AFD Petroleum Full time

    About the RoleThe Maintenance Coordinator plays a vital role in ensuring the optimal performance and upkeep of our fleet at AFD Petroleum. This position involves a diverse range of responsibilities, including monitoring fleet status, generating reports, scheduling maintenance, and maintaining comprehensive records.Key ResponsibilitiesWorking closely with all...

  • Maintenance Operations Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada AFD Petroleum Full time

    About the RoleThe Maintenance Coordinator plays a vital role in ensuring the optimal performance and upkeep of our fleet at AFD Petroleum. This position involves a diverse range of responsibilities, including monitoring fleet status, generating reports, scheduling maintenance, and maintaining comprehensive records.Key ResponsibilitiesWorking closely with all...

  • Business Operations Coordinator

    3 months ago

    Edmonton, Canada DDB Canada Full time

    Overview: The Business Operations Coordinator plays a key role in creating a vibrant, welcoming, and inspiring work environment - while also helping provide the necessary administrative support our growing business requires. As a member of the Business Operations team, this individual will work cross-functionally across the organization in harmony with...

  • Operations Coordinator

    3 months ago

    Edmonton, Canada International SOS Full time

    _International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. _ **About the role** The Operations Coordinator provides quality logístical support and liaison with rotational staff in all areas of responsibility that lead to professional and efficient service...

  • Maintenance Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada AFD Petroleum Full time

    About the RoleThe Maintenance Coordinator plays a vital role in ensuring the optimal performance and upkeep of our fleet at AFD Petroleum. This position involves a diverse range of responsibilities, including monitoring fleet status, generating reports, scheduling maintenance, and maintaining comprehensive records.Key ResponsibilitiesCollaborate with all...

  • Maintenance Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada AFD Petroleum Full time

    About the RoleThe Maintenance Coordinator plays a vital role in ensuring the optimal performance and upkeep of our fleet at AFD Petroleum. This position involves a diverse range of responsibilities, including monitoring fleet status, generating reports, scheduling maintenance, and maintaining comprehensive records.Key ResponsibilitiesCollaborate with all...

  • Coordinator, Gaming Operations

    4 months ago

    Edmonton, Canada Oilers Entertainment Group Full time

    **About OEG Sports & Entertainment**: OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s...

  • Technical Customer Service Coordinator

    4 months ago

    Edmonton, Canada SIRKit Ltd Full time

    **Job Summary** Reporting to the Service Delivery Manager the Service Dispatcher is responsible for attaining maximum utilization of our internal and field resources by dispatching service required by monitoring and managing incoming requests. The Service Dispatcher must have exceptional communication, customer service, multitasking, and be well organized....

  • Technical Customer Service Coordinator

    3 months ago

    Edmonton, Canada SIRKit Ltd Full time

    **Job Summary** Reporting to the Service Delivery Manager the Service Dispatcher is responsible for attaining maximum utilization of our internal and field resources by dispatching service required by monitoring and managing incoming requests. The Service Dispatcher must have exceptional communication, customer service, multitasking, and be well organized....

  • Service Coordinator

    4 months ago

    Edmonton, Canada TLC Solutions Full time

    **About TLC Solutions** TLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client today. We offer a complete IT solution to small and medium sized businesses by...

  • Operations Administrator

    4 months ago

    Edmonton, Canada RGO Full time

    **ABOUT RGO** Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more. RGO is a privately held business in Calgary, Canmore, and Edmonton. We were founded in 1966 in Calgary with roots selling typewriters! Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest dealership in...

  • Program Coordinator

    4 months ago

    Edmonton, Canada Kids Up Front Edmonton Full time

    **OUR ORGANIZATION** Kids Up Front Edmonton is part of a national body called Kids Up Front Canada that oversees 6 regions across the country. Since 2003, Kids Up Front Edmonton has opened over 500,000 doors for children, youth and families with financial or social barriers by providing access to a variety of fun experiences valued at over $13.5 M. A...

  • Portfolio Resource Coordinator

    4 days ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job SummaryThe Portfolio Resource Coordinator plays a critical role in ensuring the smooth operation of our portfolio by providing strategic scheduling support and resource coordination to the Client Service Team.Key ResponsibilitiesProactively identify and address resource needs, filling open shifts and reducing overtime through strategic initiatives.Ensure...

  • Portfolio Resource Coordinator

    4 days ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job SummaryThe Portfolio Resource Coordinator plays a critical role in ensuring the smooth operation of our portfolio by providing strategic scheduling support and resource coordination to the Client Service Team.Key ResponsibilitiesProactively identify and address resource needs, filling open shifts and reducing overtime through strategic initiatives.Ensure...

  • 50/50 Ticket Seller, Rogers Place

    4 months ago

    Edmonton, Canada Oilers Entertainment Group Full time

    **Description** OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG...

  • 50/50 Ticket Seller, Rogers Place

    4 months ago

    Edmonton, Canada OEG Sports & Entertainment Full time

    **Description** OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG...