Coordinator, Ticket Operations

2 months ago

Edmonton, Canada Oilers Entertainment Group Full time

**About Oilers Entertainment Group**:
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to **WIN. ON and OFF the ICE.**

**Role Summary**:
Reporting to the Manager, Rogers Place Box Office, the** Coordinator, Ticket Operations** will be responsible for the execution and coordination of various operational tasks to support ticketing campaigns and products across all OEG brands including the Edmonton Oilers, Edmonton Oil Kings, Live Entertainment, and ICE District events. The Coordinator, Ticket Operations, will be expected to be knowledgeable of daily and seasonal recurring tasks, and support the Ticket Operations and Box Office Operations teams on the various projects and events they support.

**Core Responsibilities and Duties**:

- Assists with ticketing issue resolution and trouble-shooting
- Provide additional assistance with internal ticket bookings across all brands
- Coordinates, manages, and executes weekly deliverables including but not limited to OEG Gaming prizing, ticket donations, SuitePro order fulfillment
- Help create and maintain shared group databases in Microsoft OneNote in conjunction with the Manager, Rogers Place Box Office.
- Support the Ticket Operations team with the accurate programming and auditing of events and price codes within the Archtics ticketing system
- Assists in creating educational materials for internal/external stakeholders for Archtics, Account Manager, Host and other ticket related processes including sales campaigns, relocation and voucher redemptions
- Support the daily operations of the box office, including assisting with opening, closing, and general practices
- Provides exceptional level of customer service to internal customers, including Brand teams and Ticket Sales and Service groups, which ultimately supports our external customer base
- Other duties as assigned

**Education, Experience and Skills**:

- Bachelor’s Degree preferred, or minimum three years professional work experience equivalent in an administrative role
- High level of proficiency with Microsoft Office programs (OneNote, Excel & Word)
- Demonstrated exceptional organization, time management, and attention to detail
- Strong verbal and written communication skills
- Excellent interpersonal skills and customer service
- Passionate about a career in the sports and entertainment industry
- Must be able to work select Oil Kings game nights, some Oilers game nights, and other live events as directed, which includes nights, weekends, and holidays
- Prior ticketing experience will be considered an asset
- Experience with Archtics/Host/Tm1, SuitePro and Microsoft Dynamics CRM will be considered an asset

**What’s in it for you?**
- 100% Employer Paid Benefits + RSP Matching Program
- Oilers, Oil Kings, and Live Entertainment Ticket Options
- Healthcare and Lifestyle Spending Account Options
- On-Site Parking and Transit Allowance
- On-Site Gym
- Beautiful Office Space located Downtown Edmonton within Rogers Place - with easy access to the LRT
- Social Work Culture + Employee Events

**Next Steps**:
Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team.

**Stay in Touch**

**Experience**: Preferred
- 3

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