In-flight Services Cabin Experience Manager

4 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Air Canada, voted the number one airline in North America five years in a row, is looking for a dynamic, motivated, and detail-oriented In-Flight Service Cabin Experience Manager.

The In-Flight Service Cabin Experience Manager possesses strong organizational, communication, analytical, and project management skills to support and communicate our onboard standards and procedures to our Cabin Crew members.

Responsible to support and monitor the onboard standards and procedures of onboard products and services, to communicate and to provide clear direction to Cabin Crew.

**Key Functions & Accountabilities**:

- Support Cabin Crew on all in-flight service-related standards and procedures, including service delivery, aircraft systems, duty-free programs, destination information, in-flight entertainment, in-flight wi-fi program, for our North America & International routes and narrowbody and widebody fleet.
- Handle, in a timely manner, all service-related issues/queries from both Cabin Crew and IFS Operations management.
- In collaboration with the Marketing team, design and manage North America and International service delivery specifications and procedures.
- Effectively communicate, via different communication vehicles, to Cabin Crew new or revised standards and procedures, product information, service levels, aircraft updates, and more.
- Manage content contained in the Service and Procedures publications and ensure content is validated, accurate and up-to-date; maintain existing Cabin Crew documentation, while taking initiative to identify opportunities for improvement and progression.
- Conduct observation/type trial flights to validate products, service delivery, and new concepts in order to make recommendations.
- Conduct service industry benchmarking to keep abreast of trends and concepts, and to assess service delivery best practices.
- Work in close collaboration with all members of the IFS Cabin Experience team; develop and maintain effective working relationships with all other Air Canada departments and Air Canada partner counterparts.

**Qualifications**
- Flight Attendant experience, an asset.
- Ability to develop and produce detailed and quality documentation; excellent verbal and written skills in English and French.
Project management skills, with the ability to plan, organize, and manage assignments.
- Ability to be flexible, work under pressure, and maintain deadlines in a dynamic environment.
- Maintain a sound working knowledge of In-Flight Service Publications.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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