Supervisor, In-Flight Service

1 week ago

Dorval, Quebec, Canada Air Transat Full time

Be part of the Journey

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Job Description

Reporting to the Base Manager, the In-Flight Service Supervisor has an everyday crucial role towards the success of the cabin crew members. The In-Flight Service Supervisor is responsible for motivating, informing and coaching all crew members on a daily basis. They contribute to the promotion of a professional, motivating and pleasant work environment while ensuring the application of the company standards and regulations in place.

The In-Flight Service Supervisor is at the heart of the operations to support the teams, to detect any problems and/or irregularities surrounding the in-flight operations and to propose visionary solutions, while keeping in mind the reality of the cabin crew members. The In-Flight Service Supervisor is fully aware of the reality surrounding daily operations and is actively involved in the continuous improvement of processes and procedures surrounding the customer and employee experience.

Responsibilities

The responsibilities of the in-flight service supervisor are to insure the professional development of their flight attendant team.

  • Inspire confidence while developing a professional and individual connection with each of your team members;
  • Proactively give recognition.
  • Communicate constructive and authentic feedback to your team member, nourishing a relationship of trust;
  • Accompanies and contributes to the development of their flight attendant team members so that each is motivated to reach and exceed the expected performance levels, through a constructive approach in line with the company culture;
  • In collaboration with the Labour Relation Advisors, you will investigate disciplinary/administrative cases, attend meetings and take appropriate actions and measures;
  • Participates in the hiring process for cabin crew members;
  • Represents the employer on one or more of the organization's local committees (Health and Safety, service, uniform, etc.);
  • Conducts regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, occupational health and safety along with service standards. These extensive checks may be at the gates and in-flight;
  • Reviews and actions various reports (performance, attendance, expense reports, KPIs etc.) of your flight attendant team;
  • Participates in the emergency response plan and supports operations and cabin crew in irregular and/or emergency situations.
Qualifications
  • College Diploma
  • Minimum of two (2) years experience in a leadership position;
  • Minimum of three (3) years experience as a Flight Attendant;
  • Two (2) years of experience in employee management/supervision, in a unionized environment (an important asset);
  • Ability and experience with Microsoft tools (Outlook, Excel, Word, Teams);
  • Excellent oral and written French and English;
  • Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call.
  • Willingness to travel internationally using a valid Canadian passport
  • Successfully complete the initial cabin crew training.
  • Must be able to obtain and maintain an airport restricted area identification card
Additional Information

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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