Rouge Crew Support Manager, In-flight Services
2 weeks ago
**SCOPE**: This role is critical in providing Cabin personnel with the tools, information and support to ensure compliance with the safety, regulatory and on board product delivery standards. In addition this role is integral in supporting the operational goals for in-flight service.
RESPONSIBILITIES
- Maintain safety first
- Provide day-to-day decision making, direction and support focused on the on-board product delivery, operational integrity, and regulatory requirements including the reporting of deficiencies to In-Flight Management
- Provide gate support to departing flights to ensure OTP and on-board product and standards compliance
- Ensure that all standards and practices are adhered to and act as a resource person for the Cabin Crew
- Consistently observe and evaluate appearance checks to ensure compliance with uniform guidelines
- Conduct on-going performance assessments of individual Flight Attendants to ensure quality service and compliance with specifications
- Complete check rides to monitor delivery of In-Flight product
- Conduct and participate in the Corporate Absenteeism Management process with Cabin Crew to address attendance
- Actively provide Cabin Crew with support and direction specific to corporate protocol and expectations which may include disciplinary measures and responsibilities
- Attend disciplinary meetings and hearings
- Analyze, record and produce daily personnel or operational data and write related activity reports
- Review and resolve passenger complaints with Cabin Crew
- Monitor, review and challenge delays specific to In-Flight service and investigate and report as required
- Act as a site liaison between Crew Scheduling and Cabin Personnel
- Perform daily In-Flight administrative duties and any other job function as determined by the superior
- Able to work shift hours including weekends
**KNOWLEDGE AND SKILLS REQUIRED**:
- Minimum 3 years Flight Attendant experience preferred. Must be able to hold Flight Attendant qualification
- Previous experience in an operational background
- Must possess and demonstrate strong Customer Service and interpersonal skills
- Proven ability to lead, coach, motivate and direct subordinates
- Strong organizational skills with proficiency in Microsoft Office products
- Must have integrity, discretion, confidentiality and professionalism
- Ability to work independently and work well with others and communicate effectively to people on all levels
- Professional appearance and demeanour
-
Bilingual Flight Attendant
2 days ago
Dorval, Canada Air Canada Rouge Full timeAir Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base (relocation to Toronto). **Primary Flight Attendant responsibilities include**: - Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight - Communicating with customers through...
-
Bilingual Flight Attendant
3 days ago
Dorval, Canada Air Canada Rouge Full timeAir Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Montreal base. **Primary Flight Attendant responsibilities include**: - Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight - Communicating with customers through one-on-one interactions and...
-
In-flight Service
4 weeks ago
Dorval, Canada Air Canada Full time**Description** **Location**: Montreal, QC, Canada (Onsite) **Starting Salary**: $22.71/hour **Branch**: Crew Planning, Scheduling and Administration **Category**: Unionized (UNIFOR) **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let...
-
In-flight Service
4 weeks ago
Dorval, Canada Air Canada Full timeJob Description Description td {border: 1px solid #cccccc;}br {} Location: Montreal, QC, Canada (Onsite) Starting Salary: $22.71/hour Branch: Crew Planning, Scheduling and AdministrationCategory: Unionized (UNIFOR) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a...
-
In-flight Service
4 weeks ago
Dorval, Quebec, Canada Air Canada Full timeJob Description Description Location: Montreal, QC, Canada (Onsite) Starting Salary: $22.71/hour Branch: Crew Planning, Scheduling and AdministrationCategory: Unionized (UNIFOR) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your...
-
Flight Attendant
3 weeks ago
Dorval, Quebec, Canada skybound Full timeFlight Attendant Instructor, Customer Training Date: Mar 28, 2024 Location: Dorval, Québec, CA, H4S 2A3 Company: Bombardier In your role, you will Provide Type Familiarization training to Customer Cabin Crew across the Company Product line. Pass along Deliverables to Customers including F/A manual(s), completed Practical training module forms and...
-
Cabin Crew Manager
7 days ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is pursuing its goal to become a Global Champion. To achieve this, the In-Flight Service...
-
Manager, Crew Productivity
5 days ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Manager, Crew Productivity oversees attendance and reliability programs for IFS, managing a team...
-
Manager, Crew Productivity
4 weeks ago
Dorval, Quebec, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Manager, Crew Productivity oversees attendance and reliability programs for IFS, managing a...
-
Cabin Crew Manager
3 weeks ago
Dorval, Quebec, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is pursuing its goal to become a Global Champion. To achieve this, the In-Flight...
-
Cabin Crew Manager
3 weeks ago
Dorval, Quebec, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is pursuing its goal to become a Global Champion. To achieve this, the In-Flight...
-
Purser, In-Flight Services
3 weeks ago
Dorval, Canada Porter Airlines Full timeJob Summary Reporting to the Manager, In-Flight Services, the YUL Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft. Duties & Responsibilities Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants Responsible for...
-
Flight Attendant
7 days ago
Dorval, Canada AirCreebec Full time**Air Creebec inc.** **JOB DETAILS** **Location**:Dorval,QC **Address**:9475, AVENUE RYAN **Number of positions available**:2 **Job status**: Permanent **Work schedule**: Full time **Work shift**: Day, Evening, Weekend, On call **Starting date**: As soon as possible **DESCRIPTION** **YOUR ROLE** The Flight Attendant provides a safe and efficient...
-
Coordinator, Flight Hours and Credits
7 days ago
Dorval, Canada Air Transat Full timeCompany Description Air Transat is Canada's leading vacation carrier. It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada. Each year, the airline carries some 5 million passengers. We work with respect, diversity and pride, and belong to one of the...
-
Mgr, Flight Operations Challenger
3 weeks ago
Dorval, Canada Bombarbier Full timeBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.In your role, you will Manage the daily...
-
Flight Coordinator
6 days ago
Dorval, Canada IMP Group Full time**Flight Coordinator**It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance,...
-
Flight deck Design and Human Factors Engineering
3 weeks ago
Dorval, Canada Bombarbier Full timeBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.In your role, you willYou will design,...
-
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** IFS Continuous Improvement Manager is responsible to improve process performance for Inflight Services...
-
Technician, Flight Services Engineering
3 weeks ago
Dorval, Canada Bombarbier Full timeIn your role, you will:The duties shall include preparation and functioning of fuel, hydraulics, pneumatics, electrical and powerplant systems as it relates to preparing the aircraft for flight, and certification. Shall support Flight operations in accordance with defined procedures. Shall be capable of carrying out duties of any lower classification as it...
-
Schedule Integrity Flight Manager
3 days ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The schedule Integrity flight Manager's role is to contribute actively to the mandate of the Schedule...