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Intake Coordinator

2 months ago

Ottawa, Canada VHA Health & Home Support Full time

Responsibilities:

- Answer incoming calls and provide assistance to callers
- Gather necessary information from callers to determine their needs
- Enter and maintain accurate data in the intake system
- Coordinate with other departments to ensure timely and appropriate responses to inquiries
- Schedule appointments and follow up with clients as needed
- Provide excellent customer service and ensure client satisfaction
- Maintain confidentiality of client information
- Qualifications:

- Post-secondary education in a related discipline
- Fluently bilingual (English/French)
- Familiarity with medical terminology and procedures is a plus
- Strong communication skills, both verbal and written
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Ability to maintain professionalism and composure in stressful situations

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.

**Salary**: $28.00 per hour

**Benefits**:

- Paid time off

Schedule:

- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: In person

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